A short single-speaker coaching excerpt advising managers to be intentionally present and fully attentive in one-on-ones. The speaker stresses avoiding multitasking (slacking, answering email, filling reports) during meetings, making virtual eye contact, and staying singly focused to build relationships and coach truthfully.
Chapters
This is my whole other mantra. What can you control and what is out of your control but paying attention to words that your reps say that's a choice. I could choose to sit and slack people when I'm in a one on one answer emails be filling out a report. No the choice has to be I'm making you know virtual eye contact with you in Zoom. You have me right now. That is a choice and if you don't make it why would you ever expect to get to know your reps? How could you coach them on the truth if you have one ear here and one ear there? Unless you're Superman you can't do it. You have to stay singly focused and then again just make everything has to be intentional so you know for anybody listening if you're struggling I want you to pay attention to how much you're paying attention because I guarantee you're not all in when you need to be.