Short training/presentation by Kevin 'KD' Dorsey describing a problem-based discovery framework: agree on a problem, find its impact, and establish why the customer would want to fix it. Emphasizes tactical moves—use bucket questions, steer the conversation toward useful areas, take great notes, and apply discoveries during demos; the goal of discovery is to secure agreement to learn and change.
Remember the framework of discovery and what the goal of it is. Problem based discovery have your bucket questions, Steer the combo where you want it to go, get the impact and why. Take great notes. You can use it and apply it in the demo. So if we go all the way back to the beginning, you got to remember the goals here. The goal Agree to a problem, find out the impact that problem is having and then the why they'd want to fix it. Agreeing to learning, agreeing to change that is the goal of discovery and.
#shorts THE POWER OF RECOGNITION: How Do You Empower People with Zoe Hartsfield
