Kevin Surace argues you should use AI for every email and message, not just occasionally. He feeds a customer complaint into GPT-4o and gets back a response so thoughtful it feels like a therapist wrote it. The same prompt tweaked differently could end a marriage, showing how much power sits in the exact words you give the AI.
Why would I do anything with just my brain? I've got my brain plus this thing. It's my brain on steroids, right? That's the big lesson. Stop playing around. Stop doing occasional things. Do everything. Every email, every text, right? I get an email from a customer I'm really unhappy about. I feed it into, for me, GPT-4o. I say, I really want to save this customer. How might I respond in email? And what it comes back with, brilliant. I mean, the prose is brilliant, right? It's like a psychiatrist that understands my customer. Now you can tell it also, I'd like a response that saves my Or I want a response that ends my marriage. It will write that.
