Kim BrattainFounder/ CEO, Kim Brattain Media · Award-winning Corporate and Documentary Film Producer

Key Community Management | Kim Brattain Media

24 Jun 2014 · 2 min

Watch on YouTube

1:49

In this promotional video, Cindy Sullivan of Key Community Management explains how the firm’s experience with over 6,000 homeowners translates into high retention rates and a focus on easing board members’ responsibilities. She highlights a decade of HOA management, emphasizing customized processes, attentive listening, and a path to success. An operations manager from Rogers Townsend adds that the team handles enforcement, covenant amendments, dues collection, and other complex issues daily. A third speaker notes the company’s budget‑focused, value‑driven approach, leveraging technology advancements and compliance expertise to meet modern HOA needs. The overall message positions Key Community Management as a reliable, client‑centric partner for homeowners associations.

Chapters

What can the experience of 6,000 homeowners, our clients, tell you about Key Community Management? They're so happy, they don't leave. We have an exceptional retention rate because our number one focus is to make your job as a board member easier. Hi, I'm Cindy Sullivan of Key Community Management. We've been managing homeowners associations for over a decade. Though we have proven management processes in place, we separate ourselves from our competitors by listening to your needs and providing a customized path to success.
I'm Operations Manager for Rogers Townsend's Community Association Team. I've helped attorneys and key community management for over 10 years. We handle enforcement issues, covenant amendments, collection of dues, you name it, and issues that can seem overwhelming, We handle them easily because that's what we do every day.
They're small enough to realize that we're budget-focused, but it's a good value for the return. They've given us a lot of best alternatives to needs that we need around technology advancements and compliance, knowledge sharing of all the situations that go on with HOA today.
Funding a community budget and resolving violations requires understanding what's in your covenants and bylaws. We help board members run a successful nonprofit corporation while providing professional and thorough customer service to homeowners. It starts with a call or email to our office. We believe the most important thing is your home, and we'll protect it just like it was ours— maybe even better.