This content was created by Kim Gaskill. This content was uploaded by Kim Gaskill. This is a YouTube video titled "056 jan 4 Follow up visit" from the Daily Spark series (created 2019-03-29) featuring Kim Gaskill. The excerpt is a first-person vlog/monologue in which Kim describes waiting to be taken from a rehab center to an ankle surgeon follow-up, explains her decision to stay in Arizona for continuity of care, and uses the medical follow-up as an analogy for business follow-up. She reflects that follow-up is a personal weakness in business, emphasizes building and maintaining relationships with customers/colleagues, and encourages viewers to reach out to existing contacts to grow opportunities.
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Welcome to a new day of opportunity. I'm Kim Gaskill and this is the Daily Spark. I am sitting here waiting for my ride. I'm gonna be picked up, taken from the rehab center to my follow-up visit with the ankle surgeon. Now, I'm glad that I'm getting out of here. Glad that I'm gonna see how it's going. But I got to thinking, this is like a follow-up, like in business, this is like follow-up. The surgeon wouldn't just do the surgery and then never see me again. And we talked about that in the beginning because I don't live here. It was discussed, am I going to stay here in Arizona until I heal? Am I going to go to back to Arkansas or to New Jersey? And I've decided that I want to stay here. I want to do all the follow-up with all the doctors that originally have been helping me, that know what's going on, that started my treatment, because it's hard enough to transfer to another doctor, but to not be able to be mobile myself and rely on other people, that makes it even more difficult. So follow-up is one of those things that I am not good at in business. That's one of my weakest points. I have to work at that all the time. I have to try and develop systems and put those in place because otherwise my follow-up is very weak. And that's where all the magic happens. You know, it's okay to get a sale and get a customer and have them buy something, but if there's no follow-up, if there's no relationship that you built with that customer for future, you know, purchases or future involvement or future friendship or whatever, it was kind of a waste of my time in the beginning, in, in my opinion. So follow-up is important because that solidifies that relationship, that helps it to grow and creates more opportunities for the future. It's easier to work on the relationships that you have and make them stronger than it is to go out and start new ones. So do your follow-up. If you haven't been doing it, reach out to your present friends, customers, colleagues, see what's going on. Build those relationships. Catch you again tomorrow for another Daily Spark.
