Kim Gaskill moved from a nursing facility to an extended-stay hotel and talks about regaining control of her day. She warns against overpromising to customers and stresses the importance of setting honest expectations.
It's a new day. I'm Kim Gaskill and this is the Daily Sparked. It is definitely a new day. I am out of the skilled nursing facility and into an extended stay hotel room. Not exactly what I was expecting, but I will take it. It is a relief today to have some sense of control back. On my day. I get to choose the schedule that I want to make today, and no one is going to interrupt me and force me to abide by their timetable, by what they need to get done. And that is so refreshing. But I do have to say, my topic today is honesty. I try to be as honest and upfront as I can when I'm asking for things, when I'm explaining things to people, when I'm promising things, and I kind of expect that in return. Now, I know that that's not always the case, and I'm sure you have experienced that as well, but it's very disappointing When you have the expectation that something that was told to you is going to happen and then it doesn't happen. And I understand things come up and things change. I'm not talking about that. I'm talking about when you flat out lie to someone's face. When you tell them you've done something and you didn't. When you're passing the blame to someone else when you know that it's yours. When you're promising people things that you're not going to deliver and you know you're not going to deliver. And then they get there and they're sitting in it and they're frustrated and they're angry and they're disappointed. And there's really no reason for that because if you would have told them the truth in the beginning, they— their expectations would have been different and maybe they wouldn't be disappointed or mad or frustrated. And I experienced that here with what I was promised on this room definitely was a lie. I mean, a bold-faced lie. And I'm not happy, but it is what it is. I'll make the best of it, and I'll try to make other arrangements down the road. But just when you're dealing with your customers especially, be honest with what you can deliver. Don't overpromise what you're gonna give. Overdeliver what you promised. That is the best rule of thumb in business. To keep customers and to keep people happy. Catch you again tomorrow for another Daily Spark.
