Truv Customer Satisfaction - Intro

My name is Liz Messer Lee. I work for America First Credit Union. I oversee lending operations and we serve our members in Utah, Idaho, Nevada, Arizona and New Mexico. We are just trying to find better ways to serve our members and to give them loan decisions faster and to make their overall experience with America first better. So that's why we chose to partner with Troop. Their access to data and their efficiencies were far beyond any other company that we were looking to partner with. Which made us excited about the possibilities not only now, but in the future as well.

I'm Jeff Austin with Open Road Lending. I'm the Chief Financial Officer. We're an auto refinance company. Specifically over the Internet, we help consumers that are paying interest rates above where they should be. So we identify consumers, identify that they're paying too much for their auto loan, give them a lower rate, they still get the car that they like and love. We give them a better payment in the process. We decided to go with True specifically because price, availability, speed to market, TRUV was just a better solution. More depth in the verification of employment and income compared to True's competitors.

I'm Brad Powers. I'm Chief Marketing Officer for Eleuther Sales. We help consumers in the subprime market get the goods and products that they need and allow them to pay overtime for it. At Luther, we had a two pronged challenge. The first one was verification or validation of that the customer was who they said they were and income validation. The second one was attaching kind of our payments to their payroll allotment, which is a voluntary, oftentimes laborious process for the end consumer. TRUV helped us solve both of those problems.

My name is Amerie Dumay. I'm the Senior Vice President of Data Strategy at First Advantage, one of the global leaders in background screening and risk mitigation. I think there are many reasons why we decided to partner with truv. The employment screening industry has been going through a revolution that's been long time in the making. When TRUV first came to us, quite frankly, I thought it was revolutionary and it's a no brainer to execute and directly work with the consumer. To me this was very forward thinking and quite frankly the way it should be done. That combined with the culture and the personality that TRU brings to the table and the entrepreneurship and the speed at which they worked with us to implement that revolution.

My name is Chris Courtney. I'm the SVP of science, risk and analytics at Happy Money. My customers are people who want to consolidate debt and pay down credit card debt. The reason I chose to partner with Truv and our company did was because we felt that the data that TRUV provides is extremely valuable. It's data that's not available from credit bureaus. It's hard to verify data. I felt like Truv actually cared a lot about the user experience, paid attention to things like making the signing and credentialing process as lightweight as possible, having lots of companies in their database, even HappyMoney, which was awesome and knowing that HappyMoney is an Okta user and so I would only have to know my Okta account to be able to sign in. I thought that was huge because I don't feel like anybody knows who they're payroll provider is and they definitely don't know what their payroll provider's password is.

Kevin Moss President of Kevin Moss Consulting I'm an advisor and consultant in the banking, payments and lending space. I'm an advisor with TRUV because income and employment verification is a key enabler to helping to streamline and expedite lending decisions. I'm a big believer in what TRUV is trying to accomplish. Create less friction in the process. I think True has a great management team. Having great product ideas and a great management team is the key to having success in the long run. And I want to work with companies that are going to be successful in the long run.