This is a YouTube video titled "Why Truv? Hear from America First Credit Union" featuring Austin Coleman, SVP of Mortgage Lending at AFCU, discussing the benefits and efficiencies gained by using Truv's technology in mortgage and home equity divisions. The content is a monologue focused on mortgage lending operations, cost savings, and process improvements, recorded in 2025.
My name is Austin Coleman, SVP of Mortgage Lending. I've been at AFCU for five years now. What I'm responsible for are both two divisions. One being, you know, traditional mortgage which encompasses everything from servicing to secondary to operations, consumer direct, retail, etc. And then also I am responsible for our home equity division. I run both of those in both my mortgage division and my home equity division. Utilize Truth. We're all in the same boat. Everyone uses the work number. It's, you know, the prices have just escalated so much and margins have compressed in mortgage. It's more expensive now to originate a loan with credits and you know, vendor fees and things like that can keep increasing year over year. You know, it saved, like you said, about 80% savings over using the work number other various providers. So that's how we were implemented across those two divisions. Home equity to use the True dashboard and in mortgage we are integrated with Encompass, you know, the D1C day one certainty was a big win with True. We weren't getting enough of them in our old format and workflow. So True's really helped us with Day one Certainty. And like I mentioned, I actually checked the stats right before I came in and we hit 65 in October. 65% conversion. I'm over the moon about that. I'm ecstatic. It's a great number and what's also great is it's the quick turn. It's an easy interface for the member and it does provide accurate data we found relative to some of the other vendors or processes that we use. I work with a lot of vendors in mortgage and home equity and I've got great partners, so, so partners. Truva has been a great partner but like I said, if the tech exists you should utilize it. I've done E closings, closing disclosures, AI underwriting, things like that to automate the process. And what you really can quant quantify is you, you know, be above and beyond the cost savings is really the reduced days to close. We shaved, we were at 31 days. Now we've shaved down to about 27, 26 approximately depending upon the, you know, the transaction type. So I'd really say to partner with with True would be a, would be a nice win for your credit union. It makes a lot of sense and you can use it across all platforms. So it's a great thing to explore.
