Why Truv? Hear from NFTYDoor

NFTYDoor's co-founder explains why they chose Truv for income verification and insurance products. They praise Truv's API quality, speed, and customer service, and detail how the partnership improved their home equity lending process.
So I said, all right, see, how can we build a digital workbench that allows us to get from a borrower who wants home equity to getting them a home equity loan as fast as possible. And that's what led to the creation of Nifty Door with my co founder in, in 2022. You know, we're a digital, you know, product that is available in every corner of the United states and all 50 states, including Alaska and Hawaii. What we needed was a partner on the income verification side that could not only give us the best in price technology, but also give us good customer service and give us optionality on how we implemented that. And that's where again, from the True platform we can submit an order. If we, if somebody wants to go to internally wants to go to the true dashboard and create an order, they can do that. First did the integration with your insurance product because there was requirement that we needed to get that insurance pre close versus a post close. And I said, well, I always wanted to work with true. And I said, let's try them on this insurance product. And it was an amazing experience where we were able to integrate in that insurance and now get down those declaration pages, do our validations. Everything is automated and borrowers love it. I love it. Of course we have an opportunity. If there is an issue, we can solve and fix it. But it's just automated, right? And that right there is the full stop. We're not having a team of insurance specialists, but the primary integration point is our LOS system. So whether you are a broker or a wholesale or retail, whatever it is that you're using, our platform, that's all completely integrated in. And not only that, but we're also utilizing features like your autocomplete so that before they even get to the step, our folks can say, oh, I see that Jonathan works at Homebridge Financial Services. Let me type that in. Oh, here it is right here. Homebridge Financial Services. So now when that borrower gets to the step, it's already preloaded, it's ready to go, right? Of course they may be wrong and they can click a button and undo it. But it's about. We removed a clip. We removed 15 seconds out of the step. We removed, you know, just again, it's about speed. And that is something that. That loan was fully approved and it was signed, everything done, less than 40 hours done. And they got their money after the right of precision was up. Right? So that that is, is, is what TRUV enables us to do, is to deliver that speed. So then when you think about the technology and the integration ease of the API documentation. Our developers are a big fan, right? Compared to some of the other components of tech out there, how you can track on, you know, errors, error cases, right, Testing, right. All those, those test cases that are available. So for developers that are listening out there, you know, clean API documentation, clean test cases, you can run your QA through all of these different situations and understand what you're going to get and you just don't need to put into production and wait for something to go wrong. It's all really well documented API which is just crystal clear. Great, great for creating specs and things like that. But then at the same time you can have business look at dashboards and reports both from the true site or you can even build some like the stuff that we do around, like tracking the time and status and like who's using payroll versus a document upload, things like that. But it just, it's all, it's like, it's quite the complete package and then you wrap it up with the customer service, right? Because one of the things that, that we experience, and I know you, you do this with your customers as well. But the, the true team actually came into our Slack instance, right? So we had true in our environment, in Slack. So when we were developing this and we said, hey, we have a question about, we're doing X, Y and Z, but we're getting abc, right? So what do, what do we do wrong? Educate us. And you know, it's 8 o' clock on a Friday night and your team is responding, you know, so that right there is, you know, is such a shared belief of let's just provide great customer service and that really, you know, we saw that on the insurance side and that was one of the reasons why we knew going into the employment verification side we would have success because the success team was sitting with us digitally in the same room and it wasn't a matter of, well, we had to go through some support ticket or wait 48 hours for somebody to never respond to us. It was all hands on deck with that support team in our Slack instance to make sure that the development was meeting the goals, the go live, the production objectives that we had as an organization. So you put all that together and it's, it's the start and has been so far and I know will continue to be an amazing partnership and relationship for sure. We, as a, as a home equity side, we're not going to be on the league tables of the number one lender like a bank of America or Wells or Rocket or anybody else in the country. But True treats us as if we are right in terms of that relationship. SA.
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