Mail past clients a short survey with a $10 Starbucks card. Ask them to rate likelihood to refer on a 1-10 scale. Track responses by numbering the back, read testimonials as a guessing game at team meetings, and call the 9s and 10s to ask them to post on Zillow.
Questions this video answers
A $10 Starbucks gift card.
After closing.
A 1–10 scale asking how likely clients are to refer friends and family.
They are numbered on the backside with a pencil to see who turned them in.
Zillow.
Last thing, surveys from all your past clients. This is in the drive. It's a Starbucks survey. Here's the attorney one. But basically you send this out to your past clients. We send it out after closing. We mail it with a $10G card for Starbucks. And it looks just like this.
Ours go out to our every person that closes. This is the attorney one. But it says the same thing. It says, you know, thank you for the purchase of your home. We value your input.
On a scale from 1 to 10.
How likely are you to refer your friends and family? Would you use our services again and tell us about your overall experience? And it's awesome to get these back. We actually number them on the backside with a pencil. My admin and does that so we know who turned them in and who did not.
And then we read them at our team meetings. And then we also keep them in.
A booklet that we keep in the.
Area where we meet clients.
And that way clients can kind of thumb through it and see them as well. But it's really cool to use these.
At your team meeting.
How I do it is I read it, but I don't let them know.
Who I'm reading about.
And then the team guesses.
So I'll say, okay, we got another testimonial in. It's a number 10.
Yes, they would use our services again.
Blank was awesome. They took care of every point of the process. Great team effort. Thanks. And then seller's name. And then I'll say, okay, who is it?
Who do you guys think it is? And then they'll all guess. And it just makes it kind of fun.
And then by sending the Starbucks card.
With the survey, it just allows the client to fill it out and kind of rewards them for doing that.
Now, if you get a survey back.
That'S a great one, you as a.
Team leader could call them and say, thanks so much for sending in that survey. We love to hear great things about our team.
Would you mind taking just a few minutes? I'm going to send you a link to our Zillow site.
We love getting reviews on there.
Would you mind giving the same review on the Zillow site? I'll send it to you quick. It'll take a second. I totally appreciate it.
Thanks for using our team.
So that's how you can take this one step further and go online with it.
