A single bad hire can spiral into poor performance and culture collapse. The speaker argues hiring is how leaders control culture, and that training people from victim mentality to accountability is the leader's job. His approach comes from work during the AIDS crisis and training in NLP.
The first step is you manage your culture by who's the gatekeeper of your culture at the point of hire, you have to know who you're bringing in, whether you're bringing in a virus or whether you're bringing in someone that's going to be high performing. That's the very first step because that begins the cycle of despair, of making wrong hires and wrong hires until the leader becomes so there's only so much you can be betrayed. You know, I know it doesn't look like betrayal, it's not normal betrayal. But when a leader goes, I want this team to thrive and flourish so much, I want everybody to be really successful. And yet people go, well, I don't really care about that or I don't have the same vision for myself. And they continue to betray the vision of the leader. The leader becomes disenfranchised. So that's the first step. But the deeper level is that the leader has to look at the organization is a reflection of their own thinking and how they live their own life. Being an entrepreneur is probably the most powerful mirror you can ever look into because the results you get or don't get it is a reflection of what is missing inside your own belief system. Your misaligned values, your lack of dedication to your mission, your inability to actually grasp the fact that that every word you speak, every thought you think is either worshiping at the temple of your success or worshiping at the temple of your demise. So we have to be able to hone our own ability to create our reality in a way that has us one, pointedly focused that we are the sole person that is going to take ownership of our success and we own it. We walk into our businesses every day and we train that same aspect of everyone stepping out of the drama triangle of I'm a victim, there's the villain now I need a hero to More the creator triangle where we are creating, we're creators of our own success and we are solely accountable for that. That has to be trained from the top down, the bottom up, and laterally throughout an organization and throughout a team. Because people have to step up. And if they can't, and many of them won't, if they don't have the innate personality traits, they won't be able to do. They'll be able to really be a rock star. But it's about training from the top down and the bottom up. People have to have the same skills. They don't have deep enough personal development skills to be able to have them go to that next level of their success. Personally I believe that leaders are responsible for educating their teams on how to be a highly functional human being. Now many co organizations won't do it but what I am saying is if we are going to create a culture of belonging, integrity, interdependency, trust, loyalty, caring we have to invest in our team members through a series of trainings. I mean I started my career 35 years ago working with death and dying and it was about how to create change in a very fast way because I launched my career in the AIDS crisis and there were people that were being diagnosed they were a skeleton in three months I didn't have time to sit down and with them about their family of origin history they needed change very rapidly so I started studying NLP and HNLP became a master trainer in both of those disciplines and so there's many many many different systems to help people wake up to a new depth of leadership and that education has to be given.
