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In this segment, the speaker advocates for building robust systems, processes, and standard operating procedures (SOPs) to create efficiencies within a business. She argues that business owners should devote roughly 80% of their time to tasks that only they can perform—strategic, high‑value activities that leverage their unique expertise. The remaining 20% of tasks should be handled through outsourcing, automation, or delegation, allowing owners to focus on what truly moves the business forward.

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