Lisa Murphy on uncompromising service within teams: colleagues help without being asked, leaders give people the right tools, and mistakes become chances for real coaching instead of blame. It's about building a culture where everyone lifts each other up.
What does uncompromising service look like for your internal team? Not for your customers. Uncompromising service internally. What does that mean? Does uncompromising service mean that people step up when they see somebody else who's in the weeds without having to be asked? Is that uncompromising service? Does uncompromising service mean that leadership provides the tools that their team actually needs to get the job done? Does uncompromising service within a team mean that leadership allows space for people to make mistakes and then steps up to help them learn how to not make the same mistake again without being condescending or angry?
Lisa Murphy on Speak Feed Lead Conversations with Jackie Bailey | Premieres October 16
