Book More High-Paying Moves

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It's Luis Massaro. And welcome to another episode of the Moving Mastery Podcast.

This podcast is all about helping you reach that next level in your moving company. And we do that by sharing with you processes and strategies and ideas that get you thinking bigger on what's possible. You know, I grew my business from working out of a truck rental yard all the way to $20 million a year, and I want to help share.

Those strategies with you so that you.

Could reach that next level in your business, whatever that is for you. And, you know, it's not all about just making more money. It's about profiting in your business and thriving in your life.

And we do that by, you know.

Being able to set up those systems, set up those processes so we could step away and work on our business and not be there every single day stuck in the grind so that have some time to enjoy with our families and just enjoy life and the fruits of our labor. And today, I am just so excited to talk to you about something that is gonna help you reach that next level in your business. And it's called Smart Moving Software. This is a company that I co founded with an amazing partner and group of programmers that have just built an amazing platform. You know, this is a software that runs your entire moving business. Not only runs it, but truly optimizes it. You know, one of the things that I love the most is that you have just ult clarity into your numbers. I mean, as soon as you log in, you've got a dashboard right there that just tells you everything that's going on. You know, one of the things that I've realized over the years that helps moving companies really get to that next level of success is being able to know their numbers. And, you know, without a system that pulls everything together, it could be really, really challenging. And Smart Moving just has all the reports and all the information dialed in the way that you need it to be. And I'm just so excited to tell you about it today. So go check it out, get a demo, go to smartmoving Dot, sign up for a free demo, check it out. And listen, if you don't have a CRM in this modern day of moving, you need a CRM. If you've already got a CRM and you're just looking for an upgrade, something that's more streamlined, something that gives you all the tools that actually matter, go to smartmoving.com, check it out. It's going to help you do everything from the minute you get leads to your sales process. To customer service, to dispatch, to following up with your crews, to handling your numbers and your books and your reports. Everything you need is there. And a streamlined, systematic, automated process. And I'm just so excited to be a part of it. I'm so excited to finally have a solution to offer to moving company owners that for years were asking me, Louis, what platforms did you use? What softwares did you use? And the truth is I used a lot of different stuff that I had to tie together because there wasn't something like Smart Moving that allowed me to just do everything in one place. And now that we have that, I mean, we've got customers at all different levels using this software. You know, companies that, you know, maybe they're just starting out, companies that have been in business for 10 years, they've got 10, 15 trucks, we've got nationwide franchises that are running their entire operation off of Smart moving. So I want you to go check it out today because I'm so excited about it. It's called Smart Moving Software. Get your free demo@smartmoving.com and without further ado, let's jump into this episode of the Moving Mastery Podcast.

Hey my friend, before I get started.

Make sure you go to bookmoremoves.com I just put up a brand new web class that teaches you how to book more high paying moves all year long. We know that right now it's busy, it's moving season. However, we also want to make sure that you're booking high paying moves and that you're profitable throughout the year. Alright. And that's really what I want to talk about today, which is, you know, your pricing and you know, we, what happens is, you know, as moving company owners, sometimes we get into moving season and we tend to just, you know, kind of go on autopilot, if you will. We think, hey, you know what, it's busy, it's going, it's going to be busy no matter what. You know, I'm already booked out for, you know, it's the middle of June right now, right? A lot of people are already booked up. And when I talk to people, you know, last week I was talking to a private coaching client and they said, yeah, it's great, everything's going great, but I'm booked out all the way through the end of the month. And that was like, that was almost three weeks until the end of the month and you're already booked. I said, you know what, you need to raise your prices. You know, if you're already booked out, that's not a Good place to be. I know it's better than having an empty schedule, no doubt about it, right? But you don't want to be in a position where you could be getting more money, but you're not, right? Spoke to another one of my private clients and they told me that they're getting. What was the number?

It was an insane number that they were getting for three men. Like, like, like high two hundreds an hour, maybe even 300 an hour. I forget the actual number, but way more than double what their normal rate was. And it's because they realized that when you're at capacity, you need to start raising prices. Right. It's really the same thing as what the airlines do and it's not hard to do. So I want to give you a few tips on how to do that today. By the way, if you're just joining, make sure you go to bookmoremoves.com I just put up a free web class that teaches you the steps you need to take in order to book more high paying moves all year long. Go check that out. It's at Book more moves. It's free. It's my gift to you. Make sure you check that out. But you know, first thing you want to do is you want to take a look at your schedule, right? You want to see where you're at currently, all right, capacity wise. And you want to do this really every month. So if you don't already have a pricing structure in place where, you know, let's say you charge more on the weekends or you charge more at the end of the month, you want to, you know, kind of do it, you know, ad hoc, right. Like just, you know, periodically take a look at your schedule and see when it is that you're starting to fill up. I mean, typically, you know, you're going to be busy Fridays. You know, you're going to be busy Saturdays. You know, you're going to be busy the last day of the last weekend of the month. Okay, well start raising the prices, right. You know, we tend to have this fear and you know, I had it too early on of if I raise my price too high, nobody's going to book with me. And it's really mostly in our minds, right? You know, there are some methods and there are some ways where, you know, you definitely can be doing things differently in your sales process to help you book more high paying moves. Which by the way, again, go to bookmoremoves.com There's a whole web class there. It's about an hour long. It's free. I'm going to teach you the exact steps on how to book more high paying moves. But if you think about, you know, the customer, if they're calling around and they're getting prices and prices kind of across the border higher because everybody realizes that the demand is high, right? There's, you know, simple supply and demand. There's more people moving than there are moving companies a lot of times in the summer, right? So if you ever think about raising your prices, now's the time to do it. If you wait right until after season or you never raise your prices, well, you know, then you're gonna be in a position where you're kind of stuck with the gross profit margin that you have in order to take care of all your expenses, make sure you're, you know, taking home enough money and still have the profits left over at the end. Whereas, you know, if you start looking at your moves and saying, hey, we've got to.

Make more money on these jobs, right? And I, and I know it sounds so simple, right? I'm hearing myself talk right now. I'm like, this sounds so simple and so basic. But the reality is that most people are so scared to raise their prices or they've already raised their prices once before. Like, yeah, Louis, I did. I heard you talk about that once. And, you know, I raised my prices and I said, okay, well, how's your profitability? How's your gross profit on each job? And your gross profit is your gross income, right? Minus essentially the expenses of actually performing that move doesn't include all your expenses and your office expenses, things like that. And in order to get that as a higher percentage, there's only two things you could really do. You could either cut down on the cost of things like supplies and fuel, or pay movers less money on the job, right? Which, you know, nowadays isn't really the answer. Typically movers want more money, and to get high quality movers, you should be paying them more money. So if you have all these additional expenses but you're not raising your prices, it's just cutting down on your profit, right? So what's the solution? The solution is raise your prices and then sell service and not price. You know, it's. If you make it about price, the customer is going to make it about price. If you make it about service, okay? And the customer then has a.

You know, an objection to your high price, right? Then you just need the rebuttal for that objection, which, by the way, I teach you in the book More High Paying Moves Web class which you could get right now for free@bookmoremoves.com make sure you go check that out.

Hey, my friend, it's Louis, and I'm just hopping in really quick to remind you to go get your free demo of Smart moving software. Smart Moving Software is a company that I co founded that is quickly becoming the leading moving software in the moving industry. And I'm super excited for you to check it out. So go get your free demo today. Just go to smartmoving.com that's smartmoving.com and sign up for your free demo and.

Check it out today.

You know, a lot of times.

I'll see movers and they'll say, okay, Louis, I'm going to raise my price. But they don't really change the approach, Right? They don't change the way their scripting is. They don't change what their salespeople are trained to say when the customer does say your price is too high. Let me ask you a question. At your current rates, or maybe at one point you even had lower rates than you have now, didn't you also have customers saying your price was too high? Right. You're always going to be having people say your price is too high, whether they really feel that way, whether that's just their negotiation tactic. Right. In other words, you know, they just want to kind of make it seem like, you know, people know that salespeople are on edge, and if they can make you feel as if your price is too high and they have the capacity to be able to give a discount, that they'll do that for for you. Right. So that's just some people's angle on how they go about shopping for services or products or whatever the case may be. And you just need to be able to stand firm. And one of the big keys to overcoming a price objection is making sense of your service, right. Getting the customer to see why it is that you charge more than other people when they're sitting there and saying, hey, but Louis, you know, I just talked to this company and that company, and they're only charging this, right. If you're able to come back to that customer and let that customer know, look, I completely understand. However, when shopping for movers, you're really not comparing apples to apples. And what I mean by that is, you know, you can go, if you're shopping a tv and you could go check out Best Buy and see what the price is there, you can go check out Walmart, see what the price is there, and whichever one has the cheaper TV you buy it there, right? However, when you are.

Shopping. Sorry about that. Something drove by. It distracted me. When you are shopping for movers, right? You are not comparing apples to apples. And what I mean by that is, you know.

Moving as a service. And in order for us to send you highly trained professional movers, we're trained not only to come out there and not damage your furniture and protect it with care, but make the whole process smoother. We need to pay them a little bit more. There's a big difference between that and somebody else who just sends out, you know, some people that can lift stuff and move stuff. Remember, you're putting your life's possessions in this truck. And we want to make sure that we have professionals coming out there to make this smooth. There's no damage. So if you really look at it and you know, you wanted to.

Save a few bucks by going with the cheap remover and they come out there and they damage everything, wouldn't you wish that you spent a few more dollars and went with us for that smooth process? You know, the point is you've got to be able to justify your price, make sense of why it is you charge, right? Because the customer just sees it as moving company. Moving company, right. Their minds are just trained the same way they would shop for a TV or the same way they would shop for a car. To say, you know, here's the price, here's the price. But not all movers are equal. You know this, I know this. And if you provide quality service, you need to make sure that your customer knows this. Right? Again, go to bookmoremoves.com check out the free web class. I teach you exactly the steps of what you need to say in your script. How to follow up, how to overcome price objections, how to assume the sale, roll right into the reservation and start booking more high paying moves. There is a lot of.

Road closure up here. Everybody's okay.

Be making a U turn here.

There are a lot of reasons and there's a lot of excuses on why, you know, somebody can't raise their prices or charge more. And if you're, you know, somehow feeling like you don't deserve to get higher prices, then that must mean that you don't do a good job, right? But if you're like, Louis, I do a good job, but I've only been in business for a year, who am I to charge more money? How could I charge just as much as the big guys? You know, how? Because the customer doesn't know the difference between you and the big guys. The customer doesn't know the difference on, you know, where your office is located or if you even have an office at all. Maybe you're working out of a, out of a truck rental yard like I did when I started, right? You don't have to let your small business make you small minded. If you provide good service, you need to get paid for that good service. It's really as simple as that, right? But what's insane is to, you know, go out there every day. And we know this is not an easy business, right? Moving business is not easy, okay? It's very rewarding, it's very lucrative, but it's not easy. And to go out there every day and work hard and send your movers out there for, you know, money that's not allowing you to see the profits that you should see. Because at the end of the day, your business is really a means of providing, you know, financial freedom for you and your family. And if it's not doing that, things need to be adjusted, things need to be tweaked. And raising your price is not the only thing. But it's a really good start. And so I'm just trying to encourage you today in this, you know, summertime moving season period, when it's easier to do this, to raise your rates, right, to charge more. And I want to show you exactly how to do that. Make sure you go to bookmoremoves.com check out the free web class, all the information you need is there. But in the meantime, see where you could raise your rates. Take out your calendar, look at certain dates and see where you're already starting to book up. If you're already starting to book up weeks out, you could raise your rate now. And if you get really close and you're not getting to capacity, you can always lower your rates again. All right? The first step is to raise prices. And I know that it could be scary if you haven't done it before or I know you may have done it once and you're like, man, how high could I go? You can go pretty high, right? Just keep pushing the envelope. You want to get paid what you're worth. You want to make sure that all the work you do on a daily basis is profitable. Alright, I hope this was helpful. Make sure you go to bookmoremoves.com, watch that free web class, it's not going to be up long. And listen, go out there every day profiting your business, thriving your life. I'll see you later.

All right, my friend, What'd you think of that episode? Did you learn something new? Did it spark some ideas that you can implement your business right away? Did it get the wheels turning? Did you love it? If so, do me a favor. Share this episode Somewhere out there on social media where you know there's some people that will get value from it. Make sure you hashtag the Moving Mastery Podcast so that we'll be able to look you up and find you on Instagram. Sometimes we just randomly pick a few people and send them gifts like free training T shirts, hats, swag, tickets to our three day seminars. So make sure you let us know you're listening and share what you thought about this episode out there on social media.

Thank you so much for joining us.

On the Moving Mastery Podcast and being a part of this amazing community. And until we talk next time, go.

Out there every single day. Profit in your business and thrive in your life.

I'll talk to you soon my friend.