The transcript captures a doorâtoâdoor sales interaction between Austin Maser, a fiberâinternet sales representative, and Michelle, a prospective customer. The conversation begins with Michelle expressing frustration over recent price hikes from $30 to $60 and then to $300. Austin acknowledges the pain point, probes the customer's primary internet usage (streaming and gaming), and positions the company's fiber service as a solution to high ping and low speeds. He introduces a promotional $79 per month plan that includes the first month free and a $300 credit applied after three months, effectively offering three months of free service. Austin then collects Michelleâs personal details (full name spelling, phone number, email) and schedules a technician visit, confirming a preferred time window (10 â 12 pm). The call ends with Austin promising a confirmation text and a selfie for rapport. The dialogue is repetitive, conversational, and salesâfocused, illustrating typical field sales techniques for upselling fiber internet services.
Chapters
We're doing the fiber here. We're looking for Willie's mom.
It was supposed to be $30 a month.
Yes. And what'd they raise it to?
Like $60.
Yep, yep, yep, yep, yep.
And then, and then they said it went up to $300 for some reason. And I'm like, I don't even know why it's $300.
Yeah, I don't like that game. I'd rather just keep it at one price and done. You know what I mean? Yeah. What do you mainly use the internet for?
Streaming.
I work with a lot of video gamers. The reason being is because you need a good ping. You need good download speed. Right. Spectrum isn't doing that. That's why if you're playingâ what video games you guys mainly into? Are you connected to Wi-Fi right now? Yeah. Okay. If you run a speed test right now, you're going to be way lower than what it ought to be. Okay. Okay. We get you connected and then after that, you guys have those 30 days. Yeah, that's what's super cool. If you guys are streaming video games and stuff, I'm going to give you a little game plan. What up, Willie? I'm going to recommend you guys get on that $79 a month plan that stays locked in. The first month is on me. Month 2 and 3 you pay for, but on month 3 you're actually going to get $300 worth of credit. So you're practically getting 3 months free of internet. Now, if you want to stay at that $79 a month plan, you can, you can downgrade it to a slower internet. But I just want you to see what that is going to be. So you get that $300 credit. Okay. And I'm almost out of your hair. I just got to get a couple of things right here. And then we've got your first name. How do I spell it?
M-I-C-H-E-L-L-E.
M-I-C-H-E-L-L-E. And then lastly, what isâ how do I spell your last name? Your phone number isâ
it's 419.
Real quick, what's your email, Michelle?
It's c8â
is 8 to 10 or 10 to 12 better, safer bet for us to have somebody here?
10 to 12.
I like that better because I just want to make sure the tech has somebody when he's here. I'm going to shoot you a text message really quick. I just want to make sure it's going to have you confirm that I got all your information correct, and then it will have you just put that payment on file. Funny, if we got faster internet, low quick, you know what I mean? Then real quick, I'll take a selfie of me and you, that way you guys always remember who I am. Here, I'll snap that with you.
