A window cleaner pitches Ganesh and Sitaram on a $365 service for 30 windows, with quarterly cleanings at $315 and a 7-day guarantee. He counts the windows, explains the problems with dirty seals, and uses cultural references and a referral discount to close the deal.
Chapters
Good to meet you, my friend. Your name?
Ganesh.
Ganesh, good to meet you. That's like the— oh, that's okay. You're eating? What's for dinner?
I was having a snack. The dinner is yet to be made. I just came from work.
You gotta invite me back for dinner. Ganesh is, uh, yes, I'll just— I know a lot about, uh, are you from India?
I am.
What part?
Bombay.
Okay, I know a little bit of Telugu.
Oh my goodness.
Yeah.
No, how do you know that?
I just have a lot of clients from India, from South India, from Hyderabad. Oh, that's awesome. Yeah, yeah. Ganesh, good to meet you. Uh, well, good, good news, okay, Ganesh? Uh, these guys are all in training right now and they get me mic'd up. Can you see it here? Yeah, right here. So they use this for training stuff, okay? So you'll like this. Come, come check this out right here. So all the windows, they're starting to collect the dirt along the sills, okay? And obviously if left untreated or left, you know, left uncleaned, it'll cause the sills to pop and then the windows start to turn opaque. You know what I mean? And so every house does need to have some form of window cleaning, not just to make the house look pretty, but to make sure these windows stay good for a long time.
Right.
When was the last time it was professionally treated by a company?
It's been a while. I can't remember.
That's good. I'm glad I came by. So my job's really, really simple, Ganesh. I just do a quick count of the windows and I'll give you a kind of quote on what we're looking at. I'll count them up and then I'll meet you back out in the back and let you know what we're looking at. No pressure. I'm not one of those high-pressure guys. Okay, but I'll meet you out back. Do you want to walk with me or just meet me out back? Okay, we'll just do a quick count. Okay. 1, 2, 3, 4, 5, 6. 1, 2, 3, 4, 5, 6, 7. Am I doing okay? 8, 9, 10, 11, 12, 13. Oh dude, game over. 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28. Anything on the side? Okay, so I have a question for you, Joe. 29, 30. But is there— is that one 30? Did we count that? Okay, so listen, if it comes down to it, could I technically put him on the 25, or you never do that? Okay, good to know, good to know. Okay, Ganesh, I have good news for you, man. So you actually— I counted the windows And you actually are in like one of my way more affordable— is this your friend? Yeah, this is the tea. Have you gone to Mawa? Um, no, Telugu? No, my Telugu must be bad. What's your name? Sitaram. Sitaram, good to meet you, man. What part of India are you from? Okay, cool. I'm telling him I have a lot of clients from Hyderabad.
Oh yeah, yeah.
So good news, are you guys— you guys both Both live here, just you? Okay, you close? I was gonna say, we'll do a referral discount for you, man. I hook it up. But even that applies to you too. If you have any friends, I personally will do a referral discount for you.
Internal and external, or only external?
During the, during the wintertime, um, I'll do the internals, and then during the spring and summer and all the other seasons, fall, I'll do the externals. Okay, so look, I counted it up. So what we'll do, we have this water-fed, uh, pole and brush pole, uh brush pull to make sure that the windows look clean. And I'm actually going to scrub out the seals with this brush to make sure the seals don't pop and the windows turn opaque. So we're going to clean all those down and make sure that there's no smears, smudges, or streaks. What's cool about this is there's a guarantee. So within 7 days of that service, if you're not 100% satisfied, I have to come back because I want to make sure—
there is a mesh there, right?
That one? Yeah, we actually pop it off for you. Yeah, we'll make sure everything looks Spic and span, very pretty, okay? But this is cool, 'cause I'm glad I caught you today. So normally if you were to call my office, Ganesh, the first one would be $465, really thorough, in-depth service. After that, I'll come out for you every 3 months. We just do it for $315 per service. We make it very affordable for a house this size. Now, you didn't wake up today expecting me to come by, so we do a discount.
Okay.
And I'm giving you best price, okay? So instead of doing the first one for $465, because the truck's already gonna be here, I'm actually going to knock it out for just $365. That's it. And then after that, just the affordable $315. Now the inside windows, I'm assuming it's been a little while since those have been treated, correct?
Yeah.
So this first one, I'll do the exteriors, and then when I come back in October, more or less, I'll get all the interiors. Like, we'll make it look really, really good. Um, do you have any dogs or pets, or just you guys? Okay, cool. Kids?
Yeah, I mean, they are grown up.
How many?
2. Oh good, I have, I have a daughter and son.
One thing I noticed, a lot of my clients from India, 2 kids. Do you know what I'm saying? Have the same? Yeah, 2 kids. Yeah, that's, um, somebody told me that was like more like culture, 2 kids. Is that kind of what I— I can't afford anymore, it's crazy nowadays. What do you do for work?
Oh, I work for technology.
Okay, cool, cool, that's awesome.
No, but this one, I mean, we can do the initial with— there's no commitment to do the next one.
So I like to come out for you guys every 3 months Okay, just to make sure we're taking care of that dust and making the maintenance look good. If I were just to do one service, then the dust would recollect, especially because different seasons have different times of pollen, you know, pollen, dust. During the wintertime, I want to do the insides as well, you know what I mean? And so basically, I mean, give us a shot. We don't ask for like any crazy long-term commitment. If you were to back out, we just ask that you reimburse $100 discount. But like, no one ever backs out, you know what I mean? But basically, the way it works for you, Ganesh, we're really, really good at— we're really good at communication. Like, I take pride in that. I only get paid if y'all pay your bill too. But we'll leave the house looking beautiful, like brand new. When did you move in here?
20 years ago.
Really? Okay, so you guys have seen the neighborhood change a lot, huh? Very cool. So yeah, we'll make the house look like when you got it, you know what I mean? But basically the way it works for you, Ganesh— I know how to spell Ganesh, G-A-N-E-S-H. And then how do I spell your last name?
Let me—
send me the offer and then I can only run the discount today while we're here just because Look at all the trainees. We gotta get, you know, we gotta get them going and kind of show them the ropes. And so you do see value in the service though, right? Is it more of like that, that you have to commit to do it like every 3 months, like 4 times a year? But you do see value in it, right? Because I think everybody needs to have something out here. Here's what I'll do, because, um, they might give me a little slap on the wrist, but if it means helping you, I'm going to help you, okay? All I ask, do you have any friends or like WhatsApp group chat around here? I don't.
I normally— people do in the newer communities. People do.
Yeah, I know a lot of my clients from India, they have WhatsApp group chat. Are you in any of those?
I'm not.
Okay, I need you to get in one. Good. Just because I need you to try to get in like with one of your friends or something like that and just get my information out. Okay, so what I'm going to do for you is, remember how I told you it's usually 4 times a year? What I'll do for you to help you, just because I want to make sure the house looks nice, I'll just I'll just put you on every, you know, like 3 times a year. So that's why we'll do the summertime, we'll do the interiors during the winter, and then I'll do it during the spring. That way it's like the bare minimum. You get those 3 kind of periods when it's most needed. Okay, let me show you that here in a second. Real quick, what is your phone number?
952.
952. And what is a good email for you, Ganesh?
Oh boy, it's Ganesh.
I'll have you do that if you need to. That'll probably be easiest. What do you like to do for fun?
I like to read books.
What's your favorite book?
Oh, I read a lot of the Swedish Ganesha Sram 7.0.
Have you read— Is there a book? There's a book about Krishna. What is that book called?
That's, yeah.
The Bhagavad Gita. Yeah, yeah, yeah. Is that a good one? Yeah, I want to read it one day. So I went to school at BYU and there we have the big Hare Krishna temple and all the colors and stuff. Bro, I want to go to India so bad. I've got one of my best friends from India. And so we're planning—
I'm coming in one minute.
Yeah, we're almost done.
We're almost done.
We're almost done. Just make a call. We're good. We're good. We're good. So basically, here's what I have for you. I'm just going to do the triannual one. So it's not like a big commitment. How long do you plan on being in the house for?
For a while.
Cool. That's awesome, man. You were here for 20 years, so that's kind of cool.
Yes.
So here's what I have. We have that for— usually it's the $465.
If I'm planning to change the sidings, that's fine. Should I do the sidings?
You should do this first. You can do the sidings after too. It actually won't matter just because we'll make sure that the windowsills look really clean. What are you changing? Just the sidings and everything?
The whole siding.
Yeah, this won't, this won't affect that. It'll be, it'll be totally fine there. Give me a second. The duh duh duh. I'll pull that in right here. So then we're to do, because I'm taking $150 off the first one. Bear with me. I wasn't good at math, man. So that's why I'm doing windows. They get me out here talking to people, you know what I mean?
So do this also.
Yeah. Oh yeah, we're doing that too. The whole thing. I mean, listen, your house is going to look brand new. It's going to look nice. So I got this saved right here. I'm just going over the agreement right here. You'll get this sent over to you. So basically it's just a $315 for the first one. And I cannot do it today. I'm slammed today and I need to send my technician.
So give us the— I don't want to commit because otherwise I'll get— I need to talk.
So guess what? Here's what's cool. So I come out for you those every— I'm just going to come out for you every 4 months. Okay. So the first one I'm going to do here in July, that'll just be $315. Okay. I'm going to do all the windows, all the sills. And then, and then when I come back in November, it's cold outside, you know what I mean? I'm gonna do the insides. Okay, so just let us know what time works best for that. What's cool is I'll do the spring one in March. Now, a lot of companies, they make you do these like 5-year contracts. You just met me, you know you don't want to do that. Okay, with me, you just try me out for the first 24 months. Now here's the cool thing, it doesn't really need to feel like a big commitment, like you're marrying me. That'd be weird. Do you know the Spanish word for handcuffs is esposa, which means wife? Okay, did you know that?
No.
Okay, that's what it is. So you're not like marrying me? That'd be really weird. I'm happily married. You too?
Oh yes.
Yes. So you're not marrying the window company?
We'll start with the first one. Well, look how it goes.
Look, here's the thing is, if you want to back out, here's— this is what's cool. I want to tell you, a lot of companies make you buy out the whole thing. I don't do that. Okay. With me, you know how today I'm giving you that discount off the initials? Look, look, look. Okay. Then the initial service should be I'll show you right here. Bear with me. The initial service, it should be $465, but I'm doing a discount of over $100— of $150. So if you were to back out, which nobody ever does because you do need to have a service here— I mean, you, you said it yourself, you see value in it, right? Like the inside, the outside for spring and summer. Um, we just ask that you reimburse like $150, but I don't have people back out. Like, people really love it. And did I— I told you about the guarantee, right? So like in between, like within 7 days, come check this out. So do you see this right here?
Yeah.
Okay. Within 7 days of the service, if you're still seeing this stuff, I have to come back for free. And it's a guarantee. Like it's 100% satisfaction. You won't pay anything to come back here because I— listen, this right here, that can actually pop the seals. We want to make sure this looks brand new. So your house will look beautiful, you know. And so look, I have everything set up right here. Bear with me. That first one though, you're laughing. I listen, I'm doing good job. Listen, I love my job and it's because we do such a good job. I'm so passionate about what we do. This is actually one of the owners right here. So we do a very good job. Okay, so for that first one, I'm going to have this sent all over to you. We got right here Ganesh, and it was— that's cool. Ram is another god. Very cool. Isn't he god of like the war? See, I know my stuff, man. I got a lot of people— I'm practically half Indian, like for real. Like I love Indian food too, man. So you got to invite— the only thing is because I'm doing such discount, you got to invite me over for dinner. When— what time's dinner tonight?
I don't know.
Okay, we got it. You got to get— well, you have enough for all of us?
Happy to host.
Okay, so okay, for that first one, I'm just gonna have this sent over to you. All I'll have you do is just sign right there in that white box saying I went over that with you.
Let me, let me talk because I think I'm coming to a 2-year agreement, right?
Yeah, that's it.
Let me read that.
Well, look, is it the whole commitment thing that's kind of holding you back? Well, listen, come look at this. Okay, you see how like you're getting them all up here too? Like the dust up there and you see— okay, listen. So a lot of companies, if you were to call them out, they would actually charge you extra. You see the white frame right there? They would charge you extra for the frame. And I should too. What I'm going to do to help you is I'm actually going to put the— I'm actually going to clean all the frames today as well. Well, not today. Tomorrow. I'm going to clean all the frames for you. So originally I was just going to do the windows and the sills. I'm going to clean all of the frames for you. Every single time I come out. Typically that's an extra $80 more. I'm gonna throw it in completely free of charge for you, okay? And the other thing I'll do, check this out, I don't wanna fall off here, okay? But check this out. The other thing I'm gonna do for you is this. You cannot tell your neighbors about this though. 'Cause you do own the house, correct?
Yes.
Okay, I need you to, I know you're laughing at me, but it's like, you know, but this is legitimate. Like I have a renter's plans 'cause a lot of times renters, they move around a lot. Um, you obviously own the house. Okay, for my renters, I actually let them do the service. Um, I'll show you this right here. $465, we do that $150 discount. For my renters, I allow them to just try me out, and I'll pull up the agreement here so you can see that I'm updating this. Bear with me, you'll like this. It's got to save. The internet ever get slow out here?
It's okay. Okay.
Okay. Yeah, that should have saved right here. Okay, cool. So I'll pull up the agreement right here. So for the window, for the renters, I let them just try me out for literally just 12 months. That's it. Now, you obviously live here, right? Like, I know that you're not going to— you live here, you know what I mean? So I'm okay helping you with this. I just really want to make sure that we have something put in place. I'm going to update it to you. I already did it. I'm just going to have you try me out for 12 months. That's it. Now, after the 12 months— so that's just 3 services— if you want to part ways with me, I won't be upset. But I at least know that I did all the frames, which should be extra. I'm going to do for free for you, for best price. And then after that, clean all the windows, all the seals, and then you have that 7-day guarantee. So within those 7 days, because I'm going to do 3 services for you this year, the exterior during now, interior during winter, exterior again during spring, because that's when all the pollen starts to build. You know the pollen out here? Gosh, it's bad. You ever been to Georgia before?
No, I mean, I've been there once, but not during—
Dude, the pollen in Georgia, you heard about it? It's yellow. Do you have friends out there in Cumming? Yeah, that's my place, man.
Oh, okay.
I have a lot of clients out there too. I've done a lot of training out there. So Cumming, Georgia, man. Basically, like, I have a lot of clients from Hyderabad out there. Yeah. So basically here's what we do. So we're just going to do it for 12 months. You'll just see right here, there's only 3 services. If after the 12 months is up you want to cancel, you can do whatever you want. Okay. But for that first one, we'll just do that first one. I'm just going to charge tomorrow. I'm not charging today. Just the $315 for all the windows, frames, and seals. For that first one, would you rather do debit or credit for that first one?
You have learning from him, right? He's very good.
Yeah, very good. Well, listen, I'm just— I'm helping out, you know what I mean? So yeah, I have everything ready for you here. I'm just— I'm gonna send it over to you, okay?
Yeah, send it to me.
Yeah, well, no, I, I— yeah, we'll do it. Yeah, so I'll have you sign right there in the, in the white box. I'm happy we can help you. Just one year, that's it. Guess what? We're gonna— we're in a competition right now, and when you signing up for this, one of my buddies is going to go bald like me.
That's okay.
For real? Well, we might win. Okay, so, so that last one, we'll put that card on file right now. Did you want to do debit or credit?
Don't put it on file, take the card.
But they make me put on file. He's going to fire me if I don't. Okay, we're not— we don't charge it till after the service. They just put on file. I mean, you can do it on your end. Um, I won't charge it till we come out. Oh, tell her it doesn't affect the siding, please. I don't speak a different language. Say, "Habigaon nu mawa, telugu." I do need food. I'm doing best price for you guys. I need dinner tonight. Okay. Best price, best price. Hey, I'm going to take selfie with you too so you always remember the bug guy. You ready? Smile with me. I have no idea what they're saying right now. Ganesh, I'll shoot a selfie over to you, that way you remember me. You ready? 1, 2, 3. Okay, that's my business card, okay? And then I'm gonna put you guys down tomorrow between like— check what time we got for tomorrow. Is it that? I think we got that evening one open, so we'll do that one. You got to tell my boss how I did, okay? Yeah, well, if I don't do good, he fires me. So I love this. This is so fun. What do I have open tomorrow? Thank you. My boss told me if you didn't sign up, you would have fired me. I'm kidding, I'm kidding, I'm kidding. You like the Delta card? What do you like? You like to read books, you said? Yes, yes.
I mean, you have to save.
I'm not a big fan of folks saving the card, but Yeah, no, I'm not. I'm not. I'm only gonna run it when we do that service. So I got this set up right here. That's for you. Let me just put here. There you go. Copy service address right there for you. This is correct.
Yeah.
Okay, so I just hit save, and what you'll see is when I go to your agreement here in a second— okay, so that's, that's also encrypted. I will never see that again. Okay, and then so I'm gonna go to the schedule and And I'm going to put you on for— bear with me. Friday, we just booked out. We are very busy, but we're just filling up these openings. I'm going to put you on my Friday morning slot between like 9 and 11 in the morning. Okay. You don't—
okay.
Oh yeah. On Monday I put them, I put them for Monday. So 7:13. Yep. 7:13 on Monday. And you're going to get a text message from me here shortly with my personal number. Okay. And I'm happy we could help you. Thank you for helping me keep my job.
Thank you.
Hey, and that's my boss, okay? And we'll take good care of all the windows, frame, and seals. You'll see us on Monday between 9 and 11. And then how long is the agreement for? 12 months. If you backed out before, we just ask for the $150. How much is it per service? $315. That's it. Hey, Ganesh, God bless. Namaste. Okay, take care, guys. We'll go around this way. We're going to get our Segways up from the front. Nice, dude. I love this. This is fun. Okay, anything, anything? Best price. Yeah, best price. They always eat that, dude. They always eat the best price. Best price. Let's freaking go, dude. Dude, am I going to do a golden door for Windows now? Dude, Vaughn should be shaking in his boots right now. I'm at 2. Like, Vaughn, Vaughn should be spanking me right now, but he's not. I've been dilly-dallying, teaching people, doing lunch, hanging out.
