Austin Maser, a Brightspeed salesman, pitches fiber internet to a homeowner named Peg. He offers the first month free and a $300 credit after three months, emphasizes no long-term contract, and closes the sale fast. This is a training demo on how to stand out from other door-to-door reps and handle objections.
You're not with Cyberspace.
Cyberspace?
Or whatever that is.
I'm with Brightspeed.
Same thing.
What, you got something against us or something like that?
No, I'm just not ready.
Does your TV do streaming or is it just a normal TV?
No, it's normal and I bought the—
I think you should keep them for the cable. That's probably why you haven't switched over yet, because all the other guys have tried to tell you that, you know, you should quit the cable. I don't think you should quit the cable. But when it comes to the internet, I'm not actually telling you that you need to be ready right now.
Right.
The other guys must have not explained this very well. We run a line of fiber to your home. It's a dedicated line directly to your house. Way faster than what you currently have. What's your name, by the way?
Peg.
Peg? Good to meet you. I'm Austin. I do want you to at least see if it's even worth being ready to use. And the way we do that is by giving you your first month free. Months after that, so your third month, I'm going to send you $300. No, no, for real. Like, you're like, wait, is this too good to be true? It doesn't make—
Are you really with him?
Yeah, he's up here training. Are you really with him? I am. I kind of show him the ropes and everything.
Taking notes.
Yeah, you gotta take notes. No, but so here's how it works. First—
I'd invite you in, but I'm on my way out.
No, no, you're okay. I take 2 minutes. And you're gonna go to the bottom and you're gonna click that other box. You're gonna hit accept and continue. It's gonna let you put that payment on file. We won't charge it until a month after the install. And remember, there's no long-term commitment. Okay, so you just need to put that card on file right here, and we'll schedule that appointment, and then we'll be out of your hair, I promise you. Okay, well, I'm happy that we finally got you signed up.
Because I'm in a hurry, you got the job done.
Well, the Cyberspace Boy, didn't you say that— Cyberspace Austin. Cyberspace Austin. Okay, we'll see you later, okay?
