Overcome Door to Door Sales Objections: Pest Control LIVE Footage!
The video is a field‑training session led by Austin Maser, a pest‑control sales manager, who takes a group of new reps (Chris, Christian, Ricky, Brandon, Norman, etc.) out to knock on doors and sell a pest‑control service. Throughout the footage Austin demonstrates and narrates his approach: selecting high‑traffic houses, using assertive and assumptive language, moving physically around the customer to keep momentum, and handling objections on the spot (price, recurring fees, clarifying questions). He provides live feedback, points out body‑language cues, and stresses the importance of “pleasant persistency” even when a sale isn’t closed. The session also includes informal banter, a side‑pitch where Austin uses a speeding‑ticket story to sell his role‑play training group, and a brief discussion about social‑media presence and getting online reviews. Trainees reflect on key takeaways such as staying in the fight, using movement to defuse objections, and wrapping up quickly with “lay‑down” prospects. The video serves both as a practical demonstration of door‑to‑door sales tactics and a motivational showcase of team dynamics and on‑the‑fly coaching.
Chapters
This is why this is so important, because if I don't want to hit that house or that house, why?
No, sir.
Okay, but I want, I want to hit this one because there's way more, way higher chance of someone being here. What's up, man? We tried to have Creed playing at that day.
Hey dude, come on!
What's up, dude? We're coming, dude. Nice to meet you. Meet you guys. Good to see you, man. Let's go inside, do a training, and I get to know you guys a little bit, and let's get ripping, okay? I've got White Monsters for everybody, okay?
Sweet.
Let's go here. Right here, grab one. There you go. You want one? Grab one. I'm here with Chris, Christian, and Ricky, and we're going to go out and sell today. I want them to really pay attention to how I'm able to move my body throughout the service. That's what we trained on today. And then also being very assertive and assumptive in closing with pleasant persistency. The whole point of this is even if I don't sell a deal, it's important to go for the close. So we're going to go out and try to sell some deals. We just want to get you— we want to help and take it off your hands. Listen, how bad are the mosquitoes for you guys on a scale from 1 to 10? 1 is you don't care. I don't care. Okay.
I don't—
they don't bother me. He says we always give you guys a call before we come out. Mitch, what's a good number for you, man? Actually, I'm not going to do it right now because it's holding you back. I've been having a lot of doggone— I mean, Mitchell, I, I like your Woody right here on the truck. Ah, I get it. All right, dude. Hey, have a blessed day, okay? You're awesome. That was a lot of objection handling right now. He might have not been a buyer, but did you guys at least get to see what you can do? I started at $200. So do you guys see how I pigeonholed him into admitting that it wasn't the recurring? Yeah. Did you hear that? So I got him to admit that. I'm like, dude, it's not the recurring price because everybody is able to do that. He goes, yeah, that's not a big deal. And I said, it's more of the fact that I'm asking you for $200 out of nowhere. And he goes, yes. And I was like, okay, cool. I'm going to get him on a on a price match for the monthly, because then it makes a lot of sense. It's very easy for them. Couldn't get it. Then I went $79 to $69, and I just— I was doing that stuff more for fun. I thought I was going to get him on the $200 to the $79. I get a lot of people on that all the time. I thought you were too. It totally looked like it, right? Oh yeah. But did you guys notice when he gave me objections, I went from the door to that side of the garage to that side of the garage, and I kept moving around. So even though that wasn't a sale, there's still a lot of nuggets to take. Hopefully you guys realize that. Move them around, tell a bunch of stories about how bad bugs are and bandwagon and all this stuff. Make it fun. And then, hey guys, I gotta, um, I gotta go because I think there's a police officer pulling up on me. Hey guys, go and do it, man. Run. I had it on hurry mode, and so I'm supposed to not be going like crazy, but on hurry mode I'm not— I'm gonna do it a lot. I do talk a lot. Supposed to be going that fast. I don't know what the deal is with it, but that's, that's on me, dude. Like, hopefully I'm driving it right, so it's my responsibility. Guys, I'm usually not driving while doing my roleplay calls, but in this scenario I was driving back home from a summer camp in Texas and I got pulled over while driving on Mad Max mode in my BBC. So my ticket's going to cost $250. Guess how much my roleplay group costs where I train you Monday, Tuesday, Wednesday, Thursday, and Friday? It's just $250. So please help me pay off my speeding ticket and join my roleplay group today. There's no contract, and I'll pour into you every single day. Please help me cover my speeding ticket, please. In the arms of the angels. It's bad, Houston. You need to have something for the bugs. Y'all have that set up yet or still not yet?
He got fired.
Mm.
Glad that I got fired.
What did he do?
He exterminated.
What did he exterminate?
What? Exactly. He kept coming by and he was like, I'm gonna do the inside, I'm gonna do the inside, and then he just never did. I want to sit out here, but you can't. All these spiders, I can't.
Well, I know for a fact it wasn't us.
No, I know it was not.
Yes, yes, yes. We're new, by the way. That's a sign, ain't it? What's your name?
Nicole.
Nicole, pleasure to meet you. We'll do everything for you guys. Yeah. So basically what we'll do, I'll just show you what we're gonna do to help out, because she was telling me y'all got the spiders. Let me get to the pricing here in a second. That's the easiest part about this whole thing. Almost done with my apartment. Well, they got so many of them. So, okay, this is the last part. Yeah, they're training. They can come up closer. Yeah, they're learning. These two? Yep. Cool. Yep. Yep. Come on closer, guys. Christian.
I'm Christian. Christian.
Nice to meet you.
I'm going to just— and I know, like, he looks like he's been doing it a while.
Yeah. Yeah. So, Norman. Yeah. Oh, the big— what about the Mr. Muscle over there?
Yeah. So I didn't pick him because he looks like— shit, he could sell me out of my shoes right now. So, yeah.
So that's Mr. Incredible.
Yeah. He just doesn't— I like to I was like, he's like, I do this.
You're not training, are you? No, no, ma'am.
Yeah, I know you're not training. He looks like he should be a golf—
where's— where— yeah, you're training? Yep. No, learning. He's learning.
Well, come on up here.
Come on up here, Norman. So here, I'm gonna go— I'm gonna go over this.
So I gotta pay attention.
Okay, yeah, you guys gotta pay attention.
I'm telling my people, I'm like, pay attention, this is good stuff.
Okay. Yeah.
Oh, I need to talk to you. The owner. So what's your name?
Chris.
Yep. CEO always gives his name up.
Good.
Because I work with a lot of CEOs. Because this is what you did. You step back. This is CEOs. They have this favorite thing and they do the same thing. That's like they're not really looking.
That means like he's the boss man.
Yeah. But they're looking. They're not looking because they, you know, but senior, you know, I want to challenge you to be more. And so they're looking like, see if you can handle it to see which trainees are paying attention. Oh, and make sure to smile for the boss because you can't be like, He's like, you was out there with a bad attitude the whole time, and that's not what we represent at the company.
Alright, last thing I need from you, I'm gonna send this over to you via email. I'll just have you scribble there your signature right there between 3 and 5. So I'm gonna have him come right on over. Okay, well you're awesome.
Thank you, Kiwi.
You rock. Thank you so much. Hey, before I leave—
When I come back, I'm gonna say, thank you, Kiwi. You guys, do you have a Facebook page?
Yeah, um, you can leave a review for us on Google. That'll help out a ton.
Yeah, I need to have like a Facebook page because social media content is in and I'm like older than y'all.
Oh, that's true.
I'm on content creation. I'm like, content creation is good.
Okay, do you have any advice on how to build an Instagram page? Yeah, what do you say?
Uh, you just put it in GI, AI, one of them. You just have them do your profile. I mean, I wouldn't be do that myself. I would just put it in. I want this to look like this, but this like this. And you just give it a prompt and then it'll generate your stuff.
If you ever need anything, let us know. But you'll see us here in the next 2 hours. Okay.
Okay.
High five.
Thank you.
Okay. You rock.
Okay. Boss, marketing team, social media. You got to get somebody on it. I'm running a trip.
I didn't need to do any price drops. I just opened up the thing. This is your— I didn't even— I said, I'll get the price here in a second. What's your phone number? Because she was close. She was done. Yeah. So when people come out like that, like a laydown like that, that are like, oh yeah, yeah, cool, cool, you can literally get— you can literally defer on price. Did price even matter to her? No, no, she didn't ask. I was just like, yeah, yeah, we'll get the price here in a second. What's your phone number? Down. Totally done. But the thing is, a lot of rookies might have fumbled that and created an objection. A lot of rookies would have sold it too, I promise you, but they would have spent twice the amount of time at the door. If they're a laydown, wrap it up. Yeah, it was really good. There's no need to resell her. There's no need to sell her if she's already sold. Yeah. Okay. I knew in the first 2 minutes, I'm like, might as well call Theo. So just finished up with group 1, and I'd like to ask you guys, what are the main takeaways that you got? So what's one learning lesson that you got, and then as a result, what are you going to implement today as you go out and sell? I would say watching you move the customer around the house, like keep trying over and over. Um, first guy we talked to, you just kept moving them, moving them, moving them. That was the biggest takeaway. Cool, cool. You wanna hold this? Yeah. So biggest thing for me is staying in the fight, right? So overcoming those objections and not just saying, okay, well, have a great day. No, instead keep pushing, keep being more assumptive and try to get to that close. Touch on what Chris said, really, you know, moving around the house anytime you get an objection, kind of really utilizing that body language. And then definitely I would say just being pleasantly persistent. You never get stumped whenever they tell you something. I think what I'm going to be implementing a lot is whenever I get like a clarifying question, I need to stop treating it like an objection and just keep moving forward. So answer the question. So with clarifying, you're going to answer the question, you're going to reassure them, and then you're going to close again. So an example of that would be like, so it's a contract, like, yeah, we don't do like the 3 to 5 year ones. Just give us a shot for the first 18 months and then you reassure. But you'll absolutely love it. Christine will take great care of you. Real quick though, what was the house number here? And then I'm wrapping them back up because if you treat it like an objection, that's where rookies start to dig their own grave. Right. But good job, guys. Go out and implement. Go crush it.
Thanks, Austin.
Go, dude.
Thank you, bro.
Group 2 here with Brandon. We're gonna go show them some more doors, and then we have one more group for the night. Whole idea with the shadowing, get all you guys to be able to see in front. This thing can freaking open. Okay, cool, let's go. Key tips: know your product cold, dress pro, use a tight script like, hey, notice pest issues around here, anyone handling yours? Right, we're with Kiwi, so we're doing the bugs out here. I already have a guy. Cool, who do you guys end up using? I can't remember. That's okay, that's okay.
His name's Travis.
Watch out, don't let him get him out of the corner. Look out! Okay, cool, that's awesome, man. You're just flipping that thing around. I'm like, that's crazy. No, it's okay. I was like, you're gonna lose it. I'm like, that's wild.
I'm hacking away at stuff.
Okay, cool. All right, well, have a blessed day, okay? Yep, yep, yep, yep. You got that, you got that. I totally failed on that. Last time I saw that, I was knocking for Fiber Bright Speed. Look, we're gonna go sell Santa some internet. That peckerhead. Knock knock, bug guy! Please ring bell. I rang bell. I know, we're good, thank you. Hey, God bless you, sir. Keep an eye out for us. So apparently in Houston, Norman and I are not able to go and purchase a freaking pair of socks because people steal socks here and they also steal toothbrushes. So my treasure. Yeah, so I, I don't, I, I don't know what— I don't want to move into a city. We're like downtown Houston right now. These socks right here though, less desirable. You're allowed to steal these.
Yes.
Yeah, which makes no sense. These are nice socks too. Yeah, I don't know why some socks are locked up and some socks are not. We gotta wait here. This is fun, I ain't complaining, but you literally have to wait here for someone to open up this $6 pair of socks. What world are we living in, y'all? We don't do this out in Winder, Georgia. Ma'am, thank you for your help. Why, why are these locked up?
Cuz things take legs and walk out the door.
These ain't not taking no legs. We were wondering, steal these but not those. Those socks were allowed to steal, these socks no.
That's what's up.
