Austin Maser shows how uptones make salespeople sound unconfident. He rewrites a pest control pitch to end on a downtone instead, adding a specific claim: serving 37 neighbors. The first 30 seconds determine whether prospects trust you.
Uptones are killing your sales pitch. Here's an example of how. Hi, my name is Austin. I'm with ABC Pest Control Company. We're doing the pest control out here in your neighborhood. Don't talk like that. It sounds completely unconfident. You sound completely unsure of yourself. It sounds like that skater boy vibe where you're always talking in an uptone like you're trying to be chill. Don't use that. Instead, talk like this. Hey, name's Austin. I'm with ABC Pest Control Company. We take care of exactly 37 neighbors in your neighborhood. Ending on a downtone shows that you're being assertive and confident. Make sure to utilize this in your introduction because the first 30 seconds of your introduction are where they make a judgment about you. So if you sound unsure of yourself, they're not going to be wanting to do business with you.
