Austin Maser walks through closing phone callbacks for door-to-door sales. Send a pre-call template to get the prospect's name, email, and address upfront. Get payment information before booking the technician, framing it as required to hold the appointment, not as a charge.
Too many door-to-door sales reps are fumbling the bag with phone sales. You might be driving out to area and you get a text message from a customer the day before saying, hey, we're wanting to sign up. Before you ever call the customer, make sure you tell— you send them a template. DM me for that template, I'll send it to you. And that template's going to ask for their first name, their last name, their email, their phone number, and their address. The reason why you need to collect this before you call them is because this is simply the closing information you need to sign them up. Don't waste time collecting that information asking how to spell it, just get it texted to you. Second, when you go for the payment information, make sure to make it clear that you collect the payment over the phone and your technician will do the service upon arrival, and you cannot send the technician unless you get that payment on file. And simply stand your ground and say, hey, we're gonna get that payment on file right now. We will not charge it until the technician comes out. Do you want to debit or credit? If they say, hey, can I just give the technician the payment? You'll say, so the way it works, very good transitional phrase. We just need to get that payment on file in order for me to reserve that appointment. So did you want to do debit or credit? Notice how I changed the way I closed the second time around. I almost acted as if that objection was just a road bump and I just got back on track. Do this to sell more deals and follow me if you want to learn more door-to-door sales tips.
