Stop answering the same questions. Document your processes, train AI, and step off the tools. 🛠️

25 Aug 2026 · 1 min

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0:37

Matt Dart explains how undocumented processes trap owners answering the same questions repeatedly. The fix: write a manual, train a chatbot on it, and let AI handle routine inquiries so you can focus on real work.

Chapters

Next one is nothing's written down, so it always comes back to you as the business owner, which is why you're never actually off the, off the tools to a degree. I was speaking to someone the other day and they were saying the team just keeps coming back to them for the same problems over and over again. So what was happening is the business owner and the manager were getting tied up answering all these little boring questions where they could just look up what they needed in the manual. So what we did was we just created a chatbot, which is trained on the manual, and the team can ask the chatbot any questions and it immediately saved them a bunch of time. So that's a super easy way that you can outsource certain things to like an AI chatbot, but you've gotta train it as well.