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In this brief segment, the speaker explains that the company employs a licensed, in‑house maintenance team. This approach is presented as a major opportunity to lower maintenance expenses, enable rapid response times, and ensure staff are intimately familiar with the property, its tenants, and landlord‑tenant law. By contrast, external vendors may lack this familiarity and may not align with the client’s schedule, making the in‑house model valuable for cost control and liability reduction.

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