We Don't Get Paid Until You Get Paid

Hi, my name is Mendell Gosnell with Centurion Real Estate Management, and I'd like to share a little bit about our company, specifically our guarantees. So we really think we do a great job managing properties, and so we extend a ton of guarantees to our clients. And today I just want to run through a few of those with you. We have our Easy Switch. We know that switching from another property management company, or if you're doing it yourself, can seem a little daunting. And so we actually guarantee to make it as smooth as possible. So we have a dedicated team that works together specifically for onboarding your property. Also, the results guarantee. What that means is we don't get paid until you get paid. So there's no minimums on vacant units. We want to make sure that we're aligning our interests with our client investors. Money-back guarantee. Not a lot of property management companies out there doing that. So if you're unhappy for any reason, we'll refund your money within the first 90 days. And we just, uh, don't wanna manage for anybody that we can't, uh, take care of well and that's unhappy. So we want you to be happy and we want to be happy managing your properties. Cancel anytime guarantee. Uh, again, some property management companies out there lock you into a long-term contract and we really believe that we need to earn your trust and your business. Um, each and every day and month, month by month. So all of our contracts are month to month. Tenant guarantee— so if Centurion places a tenant in your property, we're going to guarantee that tenant essentially for 6 months. If the tenant moves out within that first 6 months, we'll find another tenant there, uh, free of charge. So we won't charge another, uh, lease-up fee. And then the maintenance guarantee, uh, we do have in-house maintenance And any maintenance that we do with our in-house maintenance, we do a, a 6-month warranty on all of the stuff that we do in regards to maintenance. A quick lease guarantee. This one does have some exclusions in terms of we do it for primarily for single-family homes, not the multifamily. And then we need to be able to price the property, accept pets and some other things. And so, but we are really confident that if your property is rent ready and it's priced right and you have put it in a situation that it— you're giving your— putting your best foot forward to rent it. We feel real confident that our team, if it's possible, is going to be able to rent it within 21 days. And if we can't, then we'll, um, again, we'll lease it for free. Uh, we won't charge you the lease-up fee on that. And then pet damage guarantee. Uh, we know that some people are hesitant to put a tenant— uh, tenant— uh, pet in there. A rental unit. And however, the stats really show that anywhere from 60 to some data points up to 80% of tenants have some sort of pet. We found that if you exclude pets, you can put yourself in a really limited tenant pool and it could be challenging to rent your place. So we really do encourage if you're going to be in the investment game and have rentals that you accept pets and you just have good standards and you still screen well. But we also offer some guarantees along with that. Every tenant that comes in goes through a pet screening process, whether they have a pet or not, and we verify and we, we have a really good tight process for that. A rapid response guarantee. So we know that communication is a really big challenge in the property management industry. We hear that all the time from clients and It is challenging though, because we are really trying to be focused on helping our clients' success with their rental property. And so our main focus is the, the customer, the, the tenant, the resident. And so we kind of have this dual challenge to take care of that and then also report to the, the, the client investors and where we want to have the majority of our focus the property and on the people, it makes it a little bit challenging. But what we do is if you resp— you send us a communication through our support@c-rem.com email, we guarantee that we're going to respond to you within 24 hours. And so you're more than welcome to call any, uh, your point of contact or one of the departments to ask a specific question, whether that's about your owner reports, about maintenance, or about the property or leases. Talking with our leasing team. Just know that, you know, we've got some really great staff, and a lot of times they're super busy, they're out in the field, or they have time off and spending time with their family, which we highly encourage here, and they're not going to get back to you. So hopefully they have their auto— their email autoresponder on, and then you can reach out to somebody else. But we definitely take communication really important, and we want to make sure that you get the answers that you need. And then lastly, in the Willamette Valley, Spanish is real popular, and we always have somebody available that speaks Spanish for the residents and makes it a little bit easier, even if they speak English, being able to communicate with, with them clearly and make sure that nothing's missed. So we put a lot of guarantees behind the work that we do, and we want our investor clients to be real confident in the work that we do. And again, we just back it all by a bunch of guarantees. We think you're going to love it. Thanks.