Why Avoiding Tough Talks Hurts Everyone (Including Them)

The single greatest thing they can focus on is being a coach and a mentor. And I think you've got to be able to. Some. Some people will be self aware and they'll see the data, they'll understand it, and they can. They can connect the dots themselves. But others really need some coaching to help them see why they're struggling to perform, why they're frustrated, why things are the way they are. And I think one of the challenges to understand is when we have someone who's underperforming and we avoid the conversations and we don't do the coaching that we need to, we're not just doing the company and the team a disservice, we're actually doing that individual a disservice. Because when somebody's in a role and they're not performing, they feel the weight of that. They feel the frustration and the stress of it. And I like to tell people that you're kind of robbing some of their lives from them if you don't either move them into another role where they can be successful or free them up to go somewhere else where they could be more successful. Sometimes we've just made a bad hiring decision and we've. We've let somebody into the organization who ideally would have been a better fit somewhere else, and we've got to be bold enough to coach them through that, but also have those tough conversations ourselves.