Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

ANGRY customer LOSES HER MIND over this?! 🤯

13 May 2022 · 1 min

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0:46

Short excerpt from a YouTube video (Mike Andes, uploaded May 13, 2022) containing a phone-call transcript between an upset customer and a lawn-care company representative. The customer complains about repeated miscommunication and an unexpected/unfinished lawn-mowing visit (crew arrived and is doing a partial first-time mow). The representative apologizes and attempts to clarify; the exchange includes name/addressing friction (customer objects to being called "ma'am").

Chapters

Got a call from an upset customer. Good morning.
I guess Lawn care. Can I help you?
Yes, hi. We've been trying to set me up for lawn mowing and it's gone back and forth with miscommunication on your end.
Oh, I'm so sorry.
Well, they're here now.
Okay. What would you like me to do for you today?
Well, they're mowing the lawn now. I told them the situation and, you know, so I said, well, just hurry up. They're trying to hurry up, but it's going to be half job because it's the first time. Okay, so why did they arrive today?
Okay, so customarily in the lawn care industry.
I understand the lawn care industry. I never had this problem with the guys. I have.
Ma', am. Ma', Am, I'm so sorry. You're having a bad.
My name is. I'm not ma'. Am. Okay, I'm sorry. I don't appreciate. Ma', am. We're not with Gone with the Wind anymore.