Short transcript of a customer-service interaction by Mike Andes responding to an angry customer whose dog escaped after a gate was left open. Mike apologizes, offers immediate help to find the dog, and commits to preventive measures: updating job notes to remind crews about gates and requiring crew to take photos of latched gates which will be attached to the customer portal after every service.
Your guys left the gate open again and my dog got out. How careless can you guys be? Oh, sorry. I'll try to remind the crew for next time. No, I am so sorry. That is so horrible. I'm gonna be right over there right now. I'm gonna try to help you find the dog. Also, I'm gonna do a couple things to prevent this from happening in the future. First off, I'm going to adjust the job notes to remind the crew about the gate. Also, I'm going to personally confirm with photos that that every single time the crew leaves, they take a photo of the gate being latched, and that's going to be attached to your customer portal after every service.
