Short YouTube video (Mike Andes, Apr 25, 2023) presenting a customer-service anecdote: a customer accuses office staff of fraud after noticing charges on her credit card, but Mike Andes explains the charges were legitimate recurring autopay charges for monthly lawn care service.
Something's funny in your company. Now you better watch everybody. This fraud everywhere. And I hope you all are paying attention to your to your workers because somebody did something funny in early February. You all do good work. Thought for now, I'll keep you. Because you know everybody's going to try it. And as long as they get away with it, why not? They're taking money away and you all don't even know it unless somebody reports it.
This customer was convinced that our office staff was siphoning off money off of her credit card for their own personal expenses. In reality, she was on autopay, and every single month her credit card was getting charged for her lawn care service.
