Short transcript excerpt from a YouTube video by Mike Andes ("Cheapskate Customers on the Rise?!", Apr 6, 2025). The speaker reacts to a customer declining an estimate—initially framing customers as "cheapskates" and attributing the decline to cost/economic conditions—but then discovers the actual reason was scheduling and offers to reschedule on Monday at no extra charge.
Yeah, we clicked decline on the estimate inside the customer portal, and we're not going to move forward with the job. Ah, these bunch of cheapskates. I'm sure they declined the estimate because they thought it was too expensive. Probably the economy is just being bad right now. Stocks are down. I saw that you declined the estimate, and I just wanted to check in and see why exactly that was. Oh, because the scheduling. Oh. You know, we can absolutely do it on Mondays if we want to move that back. That'd be totally fine. Doesn't cost any extra. I'll go ahead and get you on the schedule.
