Instead of asking "Do you have any questions?" after sending an estimate, offer two specific service dates, mention a concrete reason for the call like needing photos, and state how many spots are left. Scarcity plus a deadline makes prospects commit instead of just saying no.
Never follow up with a customer and give them a call and say, do you have any questions about your estimate? That is very weak. It also allows the customer to very quickly just say no and they immediately have all the power. When they say no, we don't have any questions, but we'll call you back when we, if we do. Well, now I have no ammunition. I have nothing that I can say. Instead, I'm going to make sure that when I do a follow up phone call, when I talk to the customer, I'm not just going to ask them do they have questions. I, I'm going to actually give them a date of service. I'm going to offer them either X date or Y date. I'm going to offer them a specific day on our route. If there's a recurring schedule, I'm going to say, hey, I wanted to give you a call because our crew really needs those pictures for our Facebook. And so that project that you have on your estimate is something we'd really like to get done. Oh, by the way, we have one more spot available next Thursday. So I'm always having my back pocket. Scarcity, in other words, there is a scarce, limited number of spots available and urgency. There's a certain date or certain deadline that they have to accept by use. Scarcity and urgency. And do not just ask do you have any questions about your estimate?
