Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

Customer Complaint Cost of Doing Business😠

23 Nov 2024 · 0 min

Watch on YouTube

0:19

Short excerpt from a YouTube video by Mike Andes ("Customer Complaint Cost of Doing Business😠") capturing a customer disputing a $400 charge for two hours of landscaping work. The customer contends the crew only weed-eated, broke up debris, and left; Mike Andes explains behind-the-scenes costs (truck, trailer, equipment, crew) to justify the charge, citing specific asset costs and a three-person crew.

Questions this video answers

$400

Two hours

Three people

$40,000

$10,000

So who. Is there somebody else I can talk to? Is there a manager or an owner or somebody that I can actually have a conversation with?
No, I can help you. I just. There is. We just have to talk to the people that worked on the property.
So I understand they give a discount, but I'm still not paying you $400 for two hours of work. All he did was weed eat, break it up and leave and take it. That was it.
That's the price that they had given for that work that was being quoted.
Do you know how much it costs to have a truck, a trailer, a. A bunch of equipment, and then a crew of three people there? Yeah, it's only two hours. But that truck is $40,000. That trailer is 10 grand, and just the equipment on that trailer is over $100,000. And you're complaining about $400 for my crew to be there for two hours.