A brief transcript excerpt of a phone/voice exchange in which a customer issues an ultimatum—demanding lawn mowing by tomorrow for $60 and refusing additional payment terms—and Mike Andes declines, citing existing bookings and unwillingness to accept a client who begins with ultimatums.
All right, look. I want it mowed no later than tomorrow. And I will pay you $60, but I won't pay you down and a half a minute. So if you want my business under those terms, fine. If not, I'll find somebody else.
Do you want a customer that's going to start off with ultimatums from the very first phone call? There's a lot of customers out there. I'm booked out seven or eight weeks into the future. I'm just not going to take you on as a customer if you're doing this right from the get go.
