Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

Customer Threatens to Sue 😬 #lawncare #lawsuit #customerservice

26 Nov 2024 · 1 min

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0:37

Short excerpt from a YouTube video by Mike Andes in which a customer angrily demands a $120 refund and threatens legal action, Better Business Bureau complaints, bank disputes, and negative social-media reviews after a billing/estimate disagreement about a lawn service performed (customer references checking a box on an estimate and being surprised by a charge). Mike Andes summarizes the situation to the camera, noting the customer accepted the job via the estimate and received reminder emails and expresses frustration about whether to refund.

Chapters

I want my money back or I'm taking you to court for it. I'm serious. I'm really going to take you to court for this one. There's one more thing, and nobody was home. So you can't get it. You can't claim you did anything on 11th because nobody was home. They. I mean, you guys had a five star review coming from me, right? Now you got a one, maybe a two. And that's only if I'm being generous. Just. Just refund my 120 bucks. That's all I'm asking is my next stop is better, Better Business Bureau, my bank and social media. You know, and you guys don't deserve that. You did a great job. But I did. I want you to know I did check lawn service accidentally, but only because I was under the impression it was part of the original quote.
So the customer calls us and he's like threatening to sue us because he checked the box on the estimate and accepted the job. He got emails reminding that the service was about to happen. Am I supposed to give the money back and just roll over? On this one, I'm hot.
On this one, I'm really, really hot.