Mike Andes narrates a day-in-the-life vlog focused on running multiple businesses (notably Augusta Lawn Care and its Command Center). He describes his morning routine (woke at 4:57am; filming at 6:11am), ongoing spring rush at Augusta (about three weeks in), meetings with a venture capital firm, developer interviews (multiple candidates; one no-show), weekly Anytime Fitness team meeting, and recording the C Suite Unfiltered podcast with Lee Park. He also discusses Command Center staffing, metrics (e.g., 357 inbound calls with 4s average speed of answer; later 516 calls 100% answered, 4s ASA), and how technology should augment — not replace — employees.
Questions this video answers
4:57am
6:11am
357 inbound calls; average speed of answer 4 seconds.
516 calls; 100% answered; average speed of answer 4 seconds.
About three weeks into the spring rush.
Chapters
It is 6:11am this morning, woke up at 4:57am, did a bunch of email, did devotions, was looking at my calendar and I thought today would be a good day to just walk you through my day as I do it without any further delay. A day in life. Here we go.
See, the vast majority of my day is usually spent on Augusta and Augusta stuff and meetings has a lot of more confidential type things. For example, the other day one of our franchisees unfortunately lost their father to a heart attack and so command center was stepping in to help run the business. And I'm not going to show that on a video. We're about three weeks into the spring rush for Augusta Lawn Care and Command center. So things are really ramped up. Everything's being handled fantastically. We're not missing a single call and I'm really proud of the team over for their work over the past toll rights to departmentalize and just really systematize the entire command center operation. Now recently I've been trying to improve on my sleep schedule. Instead of going to bed at 3 and 4 o', clock, I've been trying my best go to bed before 1 and 2 o' clock and usually I wake up between 5 and 6 pretty much all the time. Basically what I've tried to do is flip my morning schedule. I used to work out in the evening all the time, but the problem with that is that I would eat a big meal and then stay up most of the night. And sometimes my day randomly gets stopped like I just did there where I have to take a call. Me and Matt's always on the pace.
Come on.
45 minutes. Pushing your slide back and forth. Technically this is rest day. I'm built for business. Check it out.
I really enjoy workouts where I can just put a podcast, put an audiobook, put a sermon on in my ears and just for 20 or 30 minutes kind of blank out. It's very enjoyable. One Zoom call today that I'm not not going to share is a venture capital firm that I'm having a call with. I have one of these probably every month, maybe every other month. Why do I do this? Because I have no intention of selling the majority stake ownership of Augusta. The reason I do is because it's a little bit of 40 chess and that is talking. Your competition is very difficult to get in for numbers, metrics and data about them. However, they're financiers. They're a little more loose lipped because they like to use that as information to try to woo me. Into becoming one of their companies and so I can ask them specific questions about my competition and they're pretty loose lipped. So just helpful to talk to. People have literally billions of dollars that they can spend and they have a good pulse in the market. Well as just businesses that are in that 10 to 20 million dollars ra.
And then I don't know if we've seen this bug yet, George, in terms of the close ratio being way off on the KPIs to be already basically our, our close ratio is like showing 200 or whatever which is obviously impossible. Yeah. Anything else? I wanted to go over.
One of the things I'm working on today that is a little bit sensitive.
When you're working with team members and with technology coming out that's new or improved or you're trying to make things more efficient. What you don't want to do is for them to think that we're sometimes going to outsource their jobs or like that technology is going to make them unemployed. And so it's a command center obviously. It's a position that as technology improves and there's resources that we can make things cheaper. Thing you want to be careful of is like we will never lay someone off because of technology. There always be more. And the goal is to be become more efficient so that way we can handle more. And so when we go from 125 locations to a thousand, I'm not going to need to lay anyone off. We're going to get other things to do for the people that do have jobs here and make sure that everyone's just more efficient. And that's the goal. So today I'm making some videos and just kind of sharing my thoughts on some of the leaders that come in and then also with the entire team. So everyone's on the same page and no one's concerned about their job in the future as we try to make things more and more efficient. Okay, so this is for Liz and Brian just kind of making this about the horror virtual side of things. This document here I'm going to share with their experience at their resumes. This is actually the Zoom call interview that we had with them. Kind of get a feel for them if you'd like, even if it's just a minute or two.
Hello destination.
Yes, I need you to do X, Y and Z. But that is like half the amount of importance as you know, A, B and C that I want you to do. So might just be also clearing your expectations.
$460. I need a breakdown of what they charging me 450 for I need it. I needed cash by cash. I don't understand. They gave me 460 and they told me what all they gonna do but they didn't give me a breakdown.
What do you think? Storyline.
That's the funny part. What's cash by cash? I don't really know. Maybe you shouldn't like it. Like case like line item. I could use it as a teaching moment. Like what? We break down our estimates. Like we only will do it by labor and supplies. Just use the first part. She's like, I need to break down cash by cash. And then I just go right into a teaching moment of like I'll record that right now. A lot of times the customer will ask for a breakdown specifically of the estimate and we're willing to break that into labor and then materials. But when you start going too much deeper than that and breaking apart in really, really fine detail, customers usually get confused and honestly leads to more questions. Insurance and all these other things that go into operating a business.
All right, so now we're going to take you back to Terrell. Give them that for the short.
What do I have? Sky copilot support printer intact. Let's go.
Next up is anytime fitness meeting. I'm late for. Once a week we have a team meeting for clave, not for playoffs. Good news. We're very close to 15 for 15,000. Whoa.
Our club break is 101.
Let's go.
And we're 51 for the month.
It's at 2400 in the U.S. that's what we're in. So we're 51 for the month because of our attrition.
I was gone. So you need to take more vacation.
No. But.
Yeah, this is. They're having me test this thing the day out.
Okay. Now happening on a Zoom call with P4P software development side of things.
First interview went pretty good. Pretty good. About three more interviews for the developers and software engineers take a little bit longer because there's actual technical things we need to go over. These interviews can take 30 to 60 minutes. Honestly if we have any interest or that they're going to be a good fit for the team. It's honestly the bigger part, not just the technical fit and whether or not they have the skills. So three more to go.
And she said, well, I've always been able to work every job and work around. It hasn't been a problem. And then the other lady said she was struggling too. And I talked to her this morning. I said I heard a Couple people tell me that you were thinking about not staying and you know, if you don't want to stay, then I don't want you to keep working. I said, well, they feel like if you put the reps in, you can, you can get this. She wanted to keep crying.
I thought you'd been here for like.
Three or four weeks.
Three.
Oh, it's been a very busy day. Catching it was on his final morning.
At the very front of command center. Here is where we have the metrics up on the board. Goes over how many calls are coming in, average hold time, etc. So like for example, today it's 11 o' clock or so callback and 100 of calls have been answered and there's been 357 inbound calls. Average speed of answer is four seconds. Pretty good day. All right. Interview two, pass the vibe check. Unfortunately, I don't know if he has enough experience. We really need someone with quite a bit of experience in this position because we need what's called a full stack developer which means you do everything from front end, back end, ui, ux. Don't know if he'll work out, even though I think be a good fit for the team. And then third individual is no. So one more interview to go, but so far looks like we'll still be looking. Unless the fourth one had a lot more experience than was shown on his resume. Just talk about life, about, you know, friends, about women, about change he wants. He's like, mike changed my life and this and that. When does Mike work out? What time does Mike work out? When does Mike wake up? I said, hey brother, I don't know, you know, I reckon pretty early. I don't know if he sleeps much.
Well, the fourth person interview did not show up. Headed out to go record the C suite unfiltered, but 516 calls, 100% answered. Average speed of answer, 4 seconds.
All right, so I am late. Gotta head over and record this C Suite Unfiltered with Lee park right a little bit behind. If you haven't subscribed, you should definitely check out the C Suite Unfiltered podcast. We need a thousand subscribers by conference. So hit it up.
Busy day.
Good dude. You know what's funny? Today I think I'm vlogging my day.
Oh, cool. How's that going to incorporate into this? Are we just going to take.
Well, I'll probably have Kramer like grab a piece of this.
Nice.
Dude, this is a long story.
I'm getting there is make the mundane if you're in a relationship, you got to make the mundane fun, and you got to pick little things to make special in your marriage, in your daily life.
Right.
And so this is a piece of advice I got from a family friend because he and his wife love baseball. Every opening day, when he comes home from work, he grills hot dogs. She makes an apple pie, and they watch Opening Day together. And so that's what my wife and I are going to do on Thursday. She's going to make an apple pie, I'm going to come home and grill hot dogs. And that is what makes America so awesome.
All right. That's a long pod, dude. That's like over an hour. Yeah.
