A service team discusses how to handle a client's aggressive dog and repeated service refusals. They weigh skipping the visit, leaving notes, and enforcing a 24-hour cancellation policy if Betty Johnson won't let them in again.
Okay, this is going to become a problem at this customer's house. We got dog here that is a supposedly is a biter according to the customer and the note. So I literally talk to this customer every single time we come here, and I'm not a fan of that. We're going to have to fix this or else this customer just have to let them go.
Just going to send command center a quick voice note about that client. Hey, team, you'll see. I skipped Betty Johnson's today. Same thing happened last week when Terrence went there. She didn't want service.
It doesn't need to be done.
So I've made notes on the skipped visit. If you can just give her a call and basically say, okay, if this happened in the future, if you don't give us 24 hour heads up, we have to, we have.
To charge you.
