A short YouTube transcript (Mike Andes) answering what makes a scalable business process. Key points: identify the bottleneck, build systems to address it, continuously test and simplify those systems, and remove or refine systems that add waste rather than efficiency.
What are the key traits of a scalable business process?
I think it really comes down to find the bottleneck, create the systems, and then just constantly be testing that system. Is it actually moving the needle? There's no reason to have a whole bunch of systems and over complicate your business. It's got to be simpler. The system that alleviates the pressure point needs to be cutting waste and creating more efficiency. If it's doing the alternative, then it needs to be refined or cut altogether.
