Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

🛻 Dirty Truck = Poor Services 👎🏼 #homeservice #mikeandes #business

24 Oct 2024 · 0 min

Watch on YouTube

0:19

Mike Andes argues that an unclean work environment (specifically dirty trucks) leads to poor employee performance and poor customer outcomes in the home service industry. He links visible disorder in vehicles to employee behavior (untidy work, poor customer interaction) and to concrete consequences like callbacks and customer complaints.

You can't blame the employees. You're expecting them to mow straight lines in the lawn and put straight lines in the edge and talk to the customers, all professionally. And yet they're getting back into their truck and it's dirty. Like, it hasn't been clean in weeks. And you open the door and there's trash falling out. Like, what do we expect? There's been callbacks and customer complaints. Of course, that's their environment inside their truck.