A short business-advice talk (single speaker) warning that relying on any one person—including their external contacts—creates existential "key man" risk for a company. The speaker recommends creating redundancy through documented systems: checklists, procedures, screen recordings/videos of work, and making process improvement and "leave the jersey better" responsibilities part of job descriptions so operations can continue if someone leaves.
Chapters
If one employee quitting would destroy your business, your business is already dead. And so when we talk about creating systems in the business, it reduces the key man risk. And a lot of times people think about employees, but it's actually their spouse, a friend, a family member that all aspects of the business hinge on them sticking around. And if that person was to leave, they leave with bank account numbers, they leave with passwords, but they also leave with I can protect against this by making sure that that very key person like oh, we should fire that is a players and we rely on no have systems in place that they follow and then they improve those systems. Checklists, procedures, screen recordings of work that they're doing, videos of how they are getting their job done. And then if they were ever to leave, you can pick up where they left off and then make it part of the job description for anyone that moves into a new role that you have to leave the jersey better than how you found it. In other words, take those processes, those systems, those checklists, those are screening recordings, and make them better and, and make it part of their job to create redundancy, create systems and prevent keyman risk being the bottleneck at their level.
