Mike Andes (YouTube video) advises managers to shift meeting culture from repetitive negative corrections to positive reinforcement. He recommends praising specific good actions (e.g., clocking in/out, loading equipment, fueling trucks) and instituting "moments of appreciation" at meetings so peers recognize one another's above-and-beyond behaviors, reducing the tendency to punish the whole team for a few people’s lapses.
Chapters
Usually the same five or six things are said every single meeting. Make sure you clock in and out of the jobs. Make sure you get the equipment on your truck so you're not coming back to the shop. Here's a couple of things that work well for us. Instead of harping on the bad, focus on the good. The one person that did actually fuel up their truck before they got back to the shop, praise them. Instead of punishing everyone else by keeping them through a longer meeting and talking about how bad they're doing. One way to do this and kind of also achieve getting other people to talk is have what we call moments of appreciation. Usually, you'll start being the one that actually gives out moments of appreciation at the end of each meeting, but eventually the goal is to get your team members to call up their peers for things that they're doing. Where they go above and beyond these types of moments of appreciation is a way to fortify the positive behavior instead of always being negative. And trust me, it's easy to fall in that trap because it usually is the same four or five things that the crew does that just really drives you up the wall, and it just feels like you're saying the exact same thing over and over.
