Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

Holding Us Hostage with Bad Online Reviews

31 Mar 2023 · 0 min

Watch on YouTube

0:08

Short excerpt from a YouTube video titled "Holding Us Hostage with Bad Online Reviews" (creator: Mike Andes) showing a difficult customer interaction: a caller threatens to post negative reviews on Google Maps and Yelp unless a supervisor arrives. The clip illustrates the pressure small-business staff face when customers use online reviews as leverage; the full video likely expands on strategies and experiences around handling such threats.

I just love to speak to a supervisor because if they don't arrive today, I will go and do reviews. Fully understand that I'm calling again and again and again.
I'm gonna have to get a message to the right people and no, no, no.
I'd love to speak to a supervisor because if they don't come out, I will go on Google Maps, I'll go on Yelp, and I will post my reviews.
People always ask why we post these calls. And the reason for it is because when I started my lawn care business as a small business owner, I I thought I was the only one getting customers that had difficult conversations would be screaming at me or being unreasonable. When in reality it happens to everybody. Remember, we get thousands of calls every single day. We might get one or two bad ones, but we put them on here so that small business owners know they aren't alone.