Short presentation by Mike Andes (founder of Copilot CRM) explaining Copilot's money-back guarantees for enterprise-level customers. He offers a 90-day unconditional "founder guarantee" (full refund if the product isn't used or isn't the right fit) and a 365-day results guarantee: if a customer using enterprise features cannot show at least a 10% increase in revenue or profit (verified via tax returns) within 365 days, Copilot will refund the subscription. Andes frames this policy as unique in the CRM market and a way to hold the company accountable for delivering measurable business growth.
Chapters
Hey everyone, it's Mike Andes, founder of Copilot CRM. And today I want to talk to you about the money back guarantees that we offer at Copilot and why we do that. We have several different offers that we have to make sure that you know just how confident we are that Copilot will be a good fit for your business. Not only a good fit, but it'll actually make a difference in your business. So there's two major ones I want to talk about now. If you are inside of the enterprise level software subscription, you, you're gonna have a 90 day money back guarantee, what we call the founder guarantee. Now, the founder is myself and I personally guarantee this one. As if after 90 days you haven't used the product and you don't believe it's on the right road for becoming the best CRM for your business. You will have an unconditional, like, if you don't like my hair, if you think I'm too short, if you, it does not matter what it is. Unconditionally, 90 day money back guarantee. To my knowledge, I don't think anyone else in the CRM world does this. Some of them will do 30 days, they'll do a 30 day trial. But literally I, I'll give you all your money back for up to three months, 90 days if you're using the enterprise level features and don't think that this is going to be a good fit for your business. And I understand that now, that was fine and good. But ultimately I was thinking if someone was ever questioning whether or not they should use Copilot, what could I say to them that would convince them that Copilot is really the right fit for them and the best solution? And I had to come back to the fact that if I was switching because I had to switch away from other CRMs to copilot for my businesses and it was like, I want to, I want to know that's actually going to make an impact. I want to actually know that this software is going to make me more money, it's going to make me more profit, it's going to help me grow my business and make me more revenue, it's going to get me more employees, more trucks, etc. And so I said, you know what, why don't we just guarantee it? Because I truly do believe that by guaranteeing your business is going to grow with Copilot, it keeps us accountable to creating features that are going to actually permit that to happen inside your business. And a lot of CRMs talk about how they're going to help you grow your business and make things more efficient, but no one's guaranteeing it. And so what we decided to do is unheard of in the CRM world and that is do a 365 day money back guarantee when it comes to Copilot CRM enterprise level features. So if you're in the enterprise level software package and after 365 days, if you show your tax returns and you have not increased revenue or increased profit by 10%, I'll give you all your money back. Because honestly, if we can't move the needle in your business by 10%, you shouldn't join Copilot. I truly believe that the features we've built, some of which I want to explain over the next several days to you, and you've probably seen already in Copilot University, these features, I don't think they'll just incrementally change your business. I think they'll double, triple, improve the profitability dramatically inside your company. And because of that, I guarantee that it'll at least impact you by 10%. So if you're running a million dollar business, I'm guaranteeing you you'll do $1.1 million next year because of Copilot. I truly believe if last year you made $120,000 in profit, that I'll improve it by at least 10% in the upcoming year because the efficiencies gained, the marketing tools, the analytics and having the numbers you need to actually grow your.
Now, everyone says that, but not a single other CRM guarantees the results of their software. And that's what I'm doing with the 365 day money back guarantee. Again, just to be clear, if you want to read it and we have it in writing, you can just go to copilotcm.com guarantee and see exactly what this guarantee does that no other software will do. They'll talk about all their features and everything else, but they will not guarantee the results. Because honestly, you should join Copilot and you should get a software system to make more money. And if we can't guarantee those results, I don't want your money. Your business should be growing. It should be becoming more profitable by using Copilot. And if we can't make that happen, I'll give you your money back.
