A spoken segment arguing managers must share information (e.g., profit and loss statements) with staff to build organizational confidence and trust. The speaker emphasizes transparency about operations and finances, contrasts managers’ unseen work with employees’ perceptions, and links information sharing to better decisions, organization, and confidence.
How can a manager manage effectively if they don't know what's happening in the organization? All of my team members, including the entry level people see the profit and loss statement. They know what's happening and if they want to judge that and they think I'm making too much money or not, that's fine. But they don't come into the office thinking, I don't know what's happening. I see a bunch of broken trucks and things are broken down. I'm making a bunch of money off my back while they're at the office doing nothing. I'm out in the field hustling. I don't know I'm going to make stuff up. You're hustling, doing estimates. You're sleeping in your closet. But they don't know because you're not sharing information with them and you can't because this information doesn't make any sense. There's a lot of juice to squeeze when it comes to decisions, but we first need to get the confidence and before that we need organization.
