Mike Andes advises businesses to expect delays and plan for emergency jobs by reserving some scheduling capacity for high-value customers and last-minute work. He recommends treating emergencies from top customers as priority because losing them risks significant revenue, and keeping flexibility can also capture urgent first-time customers and convert them into recurring clients.
Expect delays and expect emergency jobs. Your best customer is going to have a job that you must get done or else you will lose them. They make up a big percentage of your revenue. If they all of a sudden need something right away, that's an emergency, you must go do it. So leave that in your calculation of how much capacity you have for the schedule. So that way, if an emergency comes up, if a first, first time customer comes that needs the product done right away, have a little bit of flexibility and you're able to capture all that revenue and lock in new customers that you can then get recurring payments for the rest of the year.
