Mike Andes shares five concrete reasons to call customers back about pending estimates: you have one last route spot, a specific day opens up, your crew wants to feature their project on social media, the schedule is filling fast, or you can offer a limited-time freebie like free core aeration today.
It's not enough to say, hey, I'm just calling to follow up. I'm just calling to check in, just seeing if you got the quote. Those are weak reasons to call a customer. One reason you could call them to follow up is giving them the last spot available on a route. You could also call them back and offer a specific day that your crew is available. Hey, Mr. Jones, we're booked out six weeks, but next Thursday we had a spot came available. Another reason to follow up with customers is it's your crew's favorite service. They really enjoy installing those paver patios. We'd love to get it on the schedule for them. We want before and after pictures. We want that service on our social media, on our website, and so we'd love to get that service on the schedule. You could simply tell them the route and the schedule's filling up and that you want to get them prioritized. And in order to do that, we've got to get you on the schedule today. Another reason that you could give them a follow up phone call is that you're offering a limited time promotion or a freebie. Hey, Mr. Jones, if you accept today for your mowing service, we're actually throwing in the very first core aeration for free. Once you send an estimate to a customer, if it's marked pending and you just never hear back from them again, that is wasted money and we need to follow up with them.
