Mike Andes walks through a customer service call where a lawn-care crew missed an appointment. The agent validates the customer's frustration, promises not to charge for work that wasn't done, and checks the schedule to reschedule.
What? They were supposed to be here yesterday. And you got my card on file, so. I don't know. You guys gonna. My numbers. You know what I mean? That's what I worry about, if you understand where I'm coming from.
Absolutely. Yeah. We're not. We're not gonna charge you unless the work's done. I promise you that. But I could see why you would be concerned.
About that.
Right now.
Yeah. Let me see where the crew's at right now. I'm. I'm looking to find out where it is on the schedule here.
But yesterday, not today.
There was some reason we couldn't get.
Let me know what's up.
What's up? Is it lawn care? Sometimes plus or minus a day, so we try. I know.
I used to work longer. I know. I've done all kinds of different. Residential, kind of commercial. It was supposed to be yesterday.
I understand what you're saying.
I'm in the BBB on your asses. If you guys will take over today.
I'll look into it and I'll get back to you as soon as I can.
If you guys can't be professional enough to call and let me know what's going on, I'm gonna have to cancel you guys and report you guys. You know what I mean?
I'm still. I'm still taking a look. I see that. They called yesterday or you. Someone called yesterday. I'm just checking the.
Do you hear what I'm saying? And now just going one ear out the other. Right?
That's right. I hear what you're saying. You're. You're frustrated that your service wasn't completed yesterday.
I like the work they did that first day, but now that I'm like.
