Mike Andes shows a lawn-care dispute where the service rep offers not to charge for a visit, then suggests the customer might be a better fit elsewhere and offers a referral. How to end a client relationship without burning bridges.
You don't want to do my lawn anymore. That's pathetic. It really is. I'll tell you.
So two of our guys were out there on the 30th and they clocked time and they mowed the lawn. And you're saying that that wasn't the case? We have photos on the fourth was out there. The grass was not two feet tall. We're not going to charge you for it.
Yeah, but that doesn't mean anything. The lawn looks like. Forget it. He's lying about that.
We want to make sure getting taken care of. And honestly, the more we discussed it, the more it feels like we might not be the best fit for you.
How am I going to get somebody now supposing they don't want to do it?
I think I can set you up with someone here locally who does. Who does good work and I think would be a better fit for you.
What's the name of the outfit.
I would suggest? Grass up. And over there is a really good guy. The number there I can give you.
So what am I going to do? Tell them that you can't handle a job here? You left me in a dilemma and that's the biggest thing. Especially with me and my husband unable to defend for ourselves. Nice. Not.
