A short spoken monologue by Mike Andes arguing that traditional QA "overhead" staff who merely inspect frontline workers are less effective than embedding quality assurance into pay-for-performance (P4P). He recommends compensating frontline teams with yellow-slip P4P incentives so that the crew themselves enforce and sustain product quality, avoiding high-paid overhead QA roles.
What can we do to ensure that we don't have a bad product? I'm not a believer in having quality assurance team members that are overhead that drive around and check in the employees and the frontline team members working hard. I don't believe in that. I believe having a great P4P system or pay for performance where you have yellow slips and the team that follows up after the current crew is going to be the quality control. And so you don't always have to hire overhead people that are the highest paid and do zero labor revenue for the business and actually overhead just be driving around doing quality assurance. A way to make sure that the products stays good is make sure that your team is compensated based on producing a great product. So quality assurance being rewarded within the crew on P for P.
