Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

I Turned an Angry Customer into $700 Project 💰

22 Mar 2025 · 1 min

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0:38

Short transcript excerpt from Mike Andes' YouTube video "I Turned an Angry Customer into $700 Project 💰" (Mar 22, 2025). In this clip Mike responds to a customer upset about leaves on a back patio: he apologizes, offers to come over immediately to blow off the patio, promises to prepare a quote for leaf cleanup (an upsell), will send the quote via text with a video showing inclusions, and offers 20% off the quote as a goodwill discount.

Questions this video answers

20% off the quote.

Leaf cleanup.

Via text along with a video.

Chapters

Your crew forgot to blow off the back patio. There's a bunch of leaves all over it. Sorry. I'll try to get one of my crew to come over maybe tomorrow or next week once we finish this project we're on. That's horrible. That makes me so mad. I'll come over there right now. I'm going to blow it off also. While I'm there, I'll go ahead and look at the property and I'll put together a quote for you for leaf cleanup. That way this problem never happens again. Also, I'm going to send that quote via text along with a video so you know exactly what it includes. And I'm going to take 20% off the quote just for the inconvenience of you taking the time to call me about the patio. Awesome. That sounds great. Thanks so much.