Short YouTube video by Mike Andes about the practical importance of performing a full property walkthrough with customers before leaving. Uses a brief anecdote: a customer with a broken hip could not participate in the walkthrough and later filed a complaint, which the speaker presents as a cautionary example for always completing walkthroughs when possible.
Tell them if they don't know what to pick up, come to the door and I'll tell them. You know, if they don't. If they don't realize what a stick is, I. Maybe I can give it to them and tell them what a stick is, you know? You know, fell off the trees. They're sticks. If I could have come down there, I would have, but I couldn't, you know? Yeah. So anyway, what are they supposed to do? Nothing. Or what? Am I supposed to go out there with my broken hip and do it or what?
No, no, no, don't do that. Sorry. You're fine. You're irritated with having been around with this broken hip anyway. You know, it's like, oh, this is.
Why it's so important to do walkthroughs with the customer of the entire property before you leave. Unfortunately, this lady had extenuating circumstances and had a broken hip. She could not do the walkthrough and made this complaint a few weeks later. However.
