Mike Andes recounts a hostile customer who threatened to shut down his lawn care business over grass, saying "you don't deserve to be in business." He describes the emotional toll of the confrontation and his struggle to stay calm and de-escalate.
I had somebody say, you don't deserve to be in business, and I'm going to do everything I can to get to close you down over grass. Later on, I thought to myself, all right, let me, let me bring my kids over. Bring my one year old and my three year old over. Go ahead and tell me that to my face, because out of the 60 people that I mow, your grass is more important than these children. So I get pretty defensive over that. And like, as Papa Bear is about to, about to get fighting words. And so I had to disconnect myself from that and be like, that's just your grass.
