Mike AndesFounder, Augusta Lawn Care and Homeworks · Founder of Homeworks and Augusta Lawn Care

😡 Karen the Customer Cancels Service!

12 Apr 2025 · 1 min

Watch on YouTube

0:45

Short YouTube video clip (uploaded by Mike Andes) capturing a phone/face conversation where a customer, Karen, requests cancellation of a lawn-mowing service after "about five or six years." Mike Andes thanks her for loyalty, explains he will still charge for the previous day's scheduled visit because the crew showed up, and asks why she is leaving to see if the company did anything wrong.

Questions this video answers

About five or six years.

Yes — he said, "I'm still gonna charge you for yesterday because the crew showed up."

Chapters

Hi ya, it's Karen and I just wanted to go ahead and cancel our mowing service. We've been using you for about five or six years now, but I think we're just gonna go ahead and go with someone else or maybe just mow the lawn ourselves. So I appreciate it. Hey, the crew came by your property to mow the lawn and they said you came out and wanted to cancel service.
I'm still gonna charge you for yesterday because the crew showed up. Man, I'm sorry to hear that. First off, I just want to say a big thank you because we've been able to grow the past few years because of customers that have been loyal like yourself, and we've been able to hire more people here locally. And if it's not too much trouble, I wanted to ask, why exactly are you leaving? Is it something we did? Like we just would feel horrible if we didn't do something right on your property.